Kristina Pullaro
Sales Manager
Thonotssassa,Florida
Summary
A dedicated team leader and highly driven organized sales, and customer service expert with several years of commended professional experience in Leadership, Customer Service, Administration, Communication, Technical Support, and Project Management
Overview
19
19
years of professional experience
Work History
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III
LAR Energy options
10.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Property Manager
Collier Companies
Tampa, Florida
05.2022 - 08.2022
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Sentinel - Assistant Manager
Tampa, Florida
02.2013 - 04.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant III
Capital One
Tampa, Florida
04.2011 - 01.2013
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Leasing Agent, Assistant Manager, Marketing Director
Brookside Properties
Tampa, Fl
10.2004 - 03.2011
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
High School Diploma - undefined
08.2000
Skills
- Experienced professional who excels in uncovering customer needs, providing solutions, and handling objections with resolution
- Strong customer relationship builder based on service, support, and follow-through
- Strong detailed oriented and organizational skills
- Self-motivated with sustained intensity and optimism
- Drives execution
- Strong oral and written communication
- Strengths and Accomplishments:
- Consistently demonstrates integrity, dependability, and ensures follow-through on commitments
- Actively participates in team meetings, by contributing and recommending new ideas and solutions to processes, while supporting end results
- Contributes to and promotes a team environment and builds trust and collaborates well with peers and management
- Volunteers for and often asked to be the subject matter expert for new processes, special projects, and assisting colleagues
- Builds professional relationships and demonstrates/projects respectful mannerisms
- Leads diverse administrative functions for Customer Service & Solutions Process Design Executive and team (35 consultants)
- Advanced skills in all Microsoft applications including SharePoint, Discovery, and InfoPath
- Oversees, maintain, control, and balance fiscal year team budget ($300K)
- Coordinates special projects and tracking of project deliverables
- Strong Administration, Calendar Management, Workforce Management, Customer Service, Communication, Travel Arrangement CRM, Business Acumen, and Budget Analysis skills
- Proper Phone Etiquette
- Account Balancing Reconciliation
- Report Analysis
- Sales Plan Implementation
- Check Processing
- Strong Problem Solver
- Recordkeeping and Bookkeeping
- Administrative Support Specialist
- Customer Service Support
- Unit Administrative Support
- Customer Service Monitoring
- Administrative and Clerical Support
- Customer Service Analysis
- Microsoft Word
- Business Development Understanding
- Customer Relations
- Microsoft PowerPoint
- Sales Expertise
- Microsoft Excel
- Retail Sales Customer Service
- Account Management
- Staff Training
- Senior Leadership Support
- Typing Proficiency
- Quality Control
- Critical Thinking
- Closing Sales
- Multi-Line Phone Talent
- Team Development
- Customer Relationship Management
- Managing Multiple Tasks
- Conflict Resolution
- Computer Proficiency
- Professional Telephone Demeanor
Timeline
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III - LAR Energy options
10.2022 - Current
Property Manager - Collier Companies
05.2022 - 08.2022
Sentinel - Assistant Manager -
02.2013 - 04.2019
Administrative Assistant III - Capital One
04.2011 - 01.2013
Leasing Agent, Assistant Manager, Marketing Director - Brookside Properties
10.2004 - 03.2011
Gaither High School - High School Diploma,
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