Kristina Pullaro
Property Management
Tampa,FL
Summary
Seasoned professional with extensive experience in customer support management, known for driving impactful solutions and fostering team cohesion. Possesses strong focus on achieving measurable results and maintaining high standards. Recognized for adaptability and reliability in dynamic environments, with key skills in conflict resolution and leadership.
Overview
20
20
years of professional experience
Work History
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III
LAR Energy options
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Property Manager
Collier Companies
05.2019 - 08.2022
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Manager
Sentinel
02.2013 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Launched quality assurance practices for each phase of development
Leasing Agent, Assistant Manager, Marketing Director
Brookside Properties
10.2004 - 03.2013
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Gaither High School
Tampa, FL08.2000
Skills
Objection Handling
- Customer Relationship Building
- Detail minded
- Organizational Skills
- Self-Motivation
- Oral Communication
- Written Communication
- Integrity
- Dependability
- Team Collaboration
- Trust Building
- Microsoft Applications
- SharePoint
- Budget Management
- Project Coordination
- Administration
- Calendar Management
- Workforce Management
- Customer Service
- Communication
- CRM
- Business Acumen
- Budget Analysis
- Phone Etiquette
- Account Balancing
- Reconciliation
- Report Analysis
- Sales Plan Implementation
- Check Processing
- Problem Solving
- Recordkeeping
- Bookkeeping
- Objection Handling
- MS Excel
- Trend forecasting
- Professionalism
- Audit reporting
- Time management abilities
- Team Leadership
- Problem-solving abilities
- Sales Strategies
Strengthsandaccomplishments
- Consistently demonstrates integrity, dependability, and ensures follow-through on commitments.
- Actively participates in team meetings, by contributing and recommending new ideas and solutions to processes, while supporting end results.
- Contributes to and promotes a team environment and builds trust and collaborates well with peers and management.
- Volunteers for and often asked to be the subject matter expert for new processes, special projects, and assisting colleagues.
- Builds professional relationships and demonstrates/projects respectful mannerisms.
- Leads diverse administrative functions for Customer Service & Solutions Process Design Executive and team (35 consultants).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III
LAR Energy options
10.2022 - Current
Property Manager
Collier Companies
05.2019 - 08.2022
Assistant Manager
Sentinel
02.2013 - 04.2019
Leasing Agent, Assistant Manager, Marketing Director
Brookside Properties
10.2004 - 03.2013
High School Diploma -
Gaither High School
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