Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Pullaro

Thonotosassa

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience

Work History

Property Manager

J N F
05.2020 - Current
  • Coordinated property maintenance schedules, ensuring timely completion of repairs and inspections.
  • Managed tenant relations, addressing concerns and facilitating effective communication between parties.
  • Developed and implemented leasing strategies to optimize occupancy rates across multiple properties.
  • Oversaw budgeting processes for property operations, tracking expenses to maintain financial health.
  • Trained and mentored junior staff on operational procedures and customer service best practices.
  • Analyzed market trends to inform strategic decisions on rental pricing and property enhancements.
  • Conducted regular property inspections, identifying areas for improvement and ensuring compliance with regulations.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Property Manager

Colliers Companies Student Housing
03.2015 - 05.2020
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Followed up on delinquent tenants and coordinated collection procedures.

Assistant Manager

Sentinel
02.2009 - 03.2015
  • Developed training programs for staff, improving onboarding effectiveness and reducing ramp-up time.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collaborated with upper management to develop strategic plans that aligned with organizational goals and vision.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented process improvements that increased customer satisfaction scores and streamlined service delivery.
  • Analyzed key performance indicators to identify trends and drive strategic decision-making initiatives.
  • Coordinated regular team meetings to foster communication, align objectives, and resolve operational challenges.
  • Handled all accounts to ensure less then 1% delinquency

Assistant Manager/Leasing and Marketing Manager

Brookside Properties
11.2000 - 02.2009
  • Overseen 412 unit lease up with a 93% closing ratio
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Led operational initiatives to enhance team efficiency and streamline processes.
  • Mentored junior staff, fostering skill development and improving overall team performance.
  • Oversaw daily operations, ensuring adherence to company policies and continuous improvement efforts.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Education

Associate of Applied Business - Business Administration And Management

HCC
Tampa
08-2004

Skills

  • Payment collection
  • Property inspections
  • Exceptional oral and written communication skills
  • Tenant relations
  • Customer service-focused
  • Lease renewals
  • Staff management
  • Leasing and sales
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Maintenance coordination
  • Skilled multi-tasker
  • Accounting operations
  • Leasing operations
  • Lease up new construction / renovations-upgrades
  • Student housing, conventional, High Rise Luxury, LIHTC

Timeline

Property Manager

J N F
05.2020 - Current

Property Manager

Colliers Companies Student Housing
03.2015 - 05.2020

Assistant Manager

Sentinel
02.2009 - 03.2015

Assistant Manager/Leasing and Marketing Manager

Brookside Properties
11.2000 - 02.2009

Associate of Applied Business - Business Administration And Management

HCC

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