Kristina Pulluqi
Economist
Lodi,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
TD Bank
Lodi, NJ
11.2018 - Current
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
Bank Teller
TD Bank
Lodi , NJ
08.2016 - 11.2018
- Promoted online banking and digital solutions to assist customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Regularly exceeded quarterly goals by using product knowledge and effective communication in all professional interactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified growth opportunities and developed initiatives to increase market share.
Scan Coordinator
Acme Fresh Market
Saddle Brook, NJ
06.2015 - 08.2016
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Developed team communications and information for meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
Front End Supervisor
Acme Fresh Market
Saddle Brook, NJ
01.2015 - 05.2015
- Submitted reports to senior management to aid in business decision-making and planning.
- Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Cashier
Acme Fresh Market
Saddle Brook, NJ
07.2013 - 05.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Reviewed weekly sales circulars and monitored price changes.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Master of Arts - Economics
01.2020 - 12.2020
Bachelor of Arts - Economics
09.2016 - 12.2019
- Minored in International Relations
- Coursework in Statistics, Econometrics and Game Theory
- Dean's List
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Critical thinking
Work order completion
Organization and time management
Microsoft Office
Leadership
Teamwork
Good listening skills
Strategic sales knowledge
Creative problem solving
Report preparation
Data analysis
Strategic planning
Marketing strategies
Timeline
Rutgers, The State University Of New Jersey - Master of Arts, Economics
01.2020 - 12.2020
Customer Service Representative - TD Bank
11.2018 - Current
Rutgers, The State University Of New Jersey - Bachelor of Arts, Economics
09.2016 - 12.2019
Bank Teller - TD Bank
08.2016 - 11.2018
Scan Coordinator - Acme Fresh Market
06.2015 - 08.2016
Front End Supervisor - Acme Fresh Market
01.2015 - 05.2015
Cashier - Acme Fresh Market
07.2013 - 05.2015