Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KRISTINA PULS

Los Angeles,CA

Summary

Experienced professional with 15 years in medical office and team management, dedicated to fostering a positive and efficient work environment. Skilled in critical thinking and performance optimization, seeking a manager position in a reputable organization to leverage expertise and drive operational excellence.

Overview

17
17
years of professional experience

Work History

Operations Supervisor

Cedars Sinai Medical Center
06.2024 - Current
  • Grew my dept by 437.5% within first 10 months ( started with 8 staff, currently at 43- and growing)
  • Maintained a 87.8% retention rate within the 10 months
  • Boosted morale amongst the team
  • Vastly improved the overall reputation of the department within the medical network
  • Internal staff survey- placed #1 in the entire medical network for " staff survey" receiving the highest scores in all the network- 10/2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Implemented a sign off protocol to ensure the staff were properly trained and help to a standard.
  • Continue to make site visits to ensure staff feel supported and seen
  • Facilitated seamless communication channels between departments, improving coordination and project outcomes.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for 43 employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Lead Medical Assistant

Cedar Sinai Medical Center
01.2015 - 05.2024
  • Staff scheduling and lunch coverage.
  • First line of leadership for the staff on my team at both sites.
  • Conduct multiple In-services for the staff to be sure they were educated and safe while in office.
  • Implementation of total team environment.
  • Collaborate with providers to find solutions to issues within the office.
  • Optimize the flow and efficiency of the office.
  • Ability to order supplies and standardize office.
  • Implementation of packet and educational information for pregnant patients (3d trimester packets)
  • Preceptor for our OBGYN offices to bring information into the offices from our Clinical Operations team.
  • Analyze staff to better place them in roles that will allow them to thrive.
  • Assist with performance reviews based on actual day to day performances.
  • Handle patient complaints and feedback for our team.
  • Assist with creating and implementing standard work for the department.
  • Ability to delegate tasks to appropriate team member.
  • Skilled at solving problems constructively.
  • Apply best practices, improving productivity among staff.

Medical Assistant

Connie Chein MD
01.2010 - 01.2015
  • Material Management
  • Trained all incoming back-office staff.
  • Worked both front and back office.
  • Educated patients on procedures being performed in our office setting.
  • Top notch customer service skills

Medical Assistant

CCHC
01.2008 - 01.2010
  • Worked front and back office in a multi specialty office setting. Including IM and Pediatrics.
  • Assisted with education for multi-demographical patients.

Education

Bachelors - Healthcare Management

Glendale Community College
Glendale, California
06-2030

Medical Assistant - undefined

Everest College
01.2008

Skills

  • Strong leadership skills, with the ability to motivate staff and guide the team
  • Great problem-solving skills, with the ability to identify and resolve issues in a timely manner
  • Resourceful and determined to problem solve
  • Adaptable to a wide variety of issues that may arise
  • Great interpersonal skills, ability to build trust with staff and additional collaborators
  • Strong communication skills
  • Confident and personable
  • Bilingual in English and Spanish
  • EPIC
  • Able to maintain compliance for a medical office
  • Eager to learn more

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Operations Supervisor

Cedars Sinai Medical Center
06.2024 - Current

Lead Medical Assistant

Cedar Sinai Medical Center
01.2015 - 05.2024

Medical Assistant

Connie Chein MD
01.2010 - 01.2015

Medical Assistant

CCHC
01.2008 - 01.2010

Medical Assistant - undefined

Everest College

Bachelors - Healthcare Management

Glendale Community College

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KRISTINA PULS