KRISTINA PULS
Los Angeles,CA
Summary
Experienced professional with 15 years in medical office and team management, dedicated to fostering a positive and efficient work environment. Skilled in critical thinking and performance optimization, seeking a manager position in a reputable organization to leverage expertise and drive operational excellence.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
Cedars Sinai Medical Center
Los Angeles, CA
06.2024 - Current
- Grew my dept by 437.5% within first 10 months ( started with 8 staff, currently at 43- and growing)
- Maintained a 87.8% retention rate within the 10 months
- Boosted morale amongst the team
- Vastly improved the overall reputation of the department within the medical network
- Internal staff survey- placed #1 in the entire medical network for " staff survey" receiving the highest scores in all the network- 10/2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Implemented a sign off protocol to ensure the staff were properly trained and help to a standard.
- Continue to make site visits to ensure staff feel supported and seen
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 43 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Lead Medical Assistant
Cedar Sinai Medical Center
Los Angeles, California
01.2015 - 05.2024
- Staff scheduling and lunch coverage.
- First line of leadership for the staff on my team at both sites.
- Conduct multiple In-services for the staff to be sure they were educated and safe while in office.
- Implementation of total team environment.
- Collaborate with providers to find solutions to issues within the office.
- Optimize the flow and efficiency of the office.
- Ability to order supplies and standardize office.
- Implementation of packet and educational information for pregnant patients (3d trimester packets)
- Preceptor for our OBGYN offices to bring information into the offices from our Clinical Operations team.
- Analyze staff to better place them in roles that will allow them to thrive.
- Assist with performance reviews based on actual day to day performances.
- Handle patient complaints and feedback for our team.
- Assist with creating and implementing standard work for the department.
- Ability to delegate tasks to appropriate team member.
- Skilled at solving problems constructively.
- Apply best practices, improving productivity among staff.
Medical Assistant
Connie Chein MD
Beverly Hills, California
01.2010 - 01.2015
- Material Management
- Trained all incoming back-office staff.
- Worked both front and back office.
- Educated patients on procedures being performed in our office setting.
- Top notch customer service skills
Medical Assistant
CCHC
Los Angeles
01.2008 - 01.2010
- Worked front and back office in a multi specialty office setting. Including IM and Pediatrics.
- Assisted with education for multi-demographical patients.
Education
Bachelors - Healthcare Management
Glendale Community College
Glendale, California06-2030
Medical Assistant - undefined
Everest College
01.2008
Skills
- Strong leadership skills, with the ability to motivate staff and guide the team
- Great problem-solving skills, with the ability to identify and resolve issues in a timely manner
- Resourceful and determined to problem solve
- Adaptable to a wide variety of issues that may arise
- Great interpersonal skills, ability to build trust with staff and additional collaborators
- Strong communication skills
- Confident and personable
- Bilingual in English and Spanish
- EPIC
- Able to maintain compliance for a medical office
- Eager to learn more
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Operations Supervisor
Cedars Sinai Medical Center
06.2024 - Current
Lead Medical Assistant
Cedar Sinai Medical Center
01.2015 - 05.2024
Medical Assistant
Connie Chein MD
01.2010 - 01.2015
Medical Assistant
CCHC
01.2008 - 01.2010
Medical Assistant - undefined
Everest College
Bachelors - Healthcare Management
Glendale Community College