Kristina Radom
Chesapeake,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Retirement Plan Client Support Specialist
Summit Group of Virginia, an Alera Company
Virginia Beach, VA
06.2025 - Current
- Direct training initiatives for Wealth Management and 401(k) teams on Salesforce and eMoney Advisor
- Oversee the development of professional, client-facing materials for plan review meetings to strengthen engagement and reinforce advisor credibility
- Lead Project Planning, timelines, and follow-up processes to ensure accountability and on-time completion
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed client relationships, ensuring satisfaction and retention through proactive support.
Client Support Specialist
eMoney Advisor
Remote
09.2022 - 06.2025
- Delivered technical support across ten core platform functions, contributing to a 98% customer satisfaction rating
- Led testing, rollout, and adoption of new features and process improvements to enhance platform functionality and operational efficiency
- Directed resolution of complex service inquiries across phone, email, and chat channels, leveraging CRM systems and internal knowledge resources
Member Success Enrollment Specialist
Foresight Mental Health
Remote
01.2022 - 09.2022
- Rapidly promoted to Expansion Specialist within three months in recognition of exceptional performance and outreach volume
- Consistently exceeded average call volume by 3x through strong organizational discipline and effective client communication
- Drove successful enrollment of new clients by leveraging Salesforce, RingCentral, and Smartsheet
Executive Assistant to Director of Home Health and Hospice
Chesapeake Regional Medical Center
Chesapeake, VA
08.2021 - 03.2022
- Provided administrative and operational support to the executive team
- Ensured accuracy, confidentiality, and compliance of healthcare documentation in accordance with regulatory standards
- Managed office and medical supply inventory, overseeing ordering processes to support uninterrupted operations
Client Service Representative
LifeNet Health
Virginia Beach, VA
03.2021 - 08.2021
- Processed and coordinated purchase orders through Esker and SAP, ensuring accuracy, compliance, and timely fulfillment
- Tracked and managed client communications using CRM tools and internal systems to support issue resolution and service continuity
Pre-Registration & Authorization Specialist
Chesapeake Regional Medical Center
Chesapeake, VA
04.2018 - 08.2021
- Managed demographic verification, insurance processing, and patient cost estimates using Epic, Passport, and Athena to support accurate billing and patient access
- Supported oncology center operations by coordinating pre-authorizations and certifications to ensure timely and compliant patient care
Senior Patient Registrar
Jordan Young Institute
Virginia Beach, VA
05.2017 - 04.2018
- Trained staff on operational procedures and HIPAA compliance, while processing insurance codes to support accurate billing
- Oversaw daily cash handling processes, monitored transactions, and resolved discrepancies to ensure financial accuracy and control
Patient Service Representative
Bon Secours In-Motion Physical Therapy
Hampton Roads, VA
06.2015 - 03.2017
- Managed multi-location scheduling and coverage across 14 sites, ensuring operational continuity
- Served as acting office manager and patient representative as needed, collaborating closely with clinical teams to support patient care and office operations
Education
Bachelor of Science - Business Management
University of Phoenix
04-2023
Associate of Science - Business Administration
Tidewater Community College
12-2020
Skills
- Interpersonal and written communication
- Client relationship building
- CRM software
- Training development aptitude
- Process improvement
- Complex Problem-solving
- Staff training and development
- Organizational skills
- Operations management
Timeline
Retirement Plan Client Support Specialist
Summit Group of Virginia, an Alera Company
06.2025 - Current
Client Support Specialist
eMoney Advisor
09.2022 - 06.2025
Member Success Enrollment Specialist
Foresight Mental Health
01.2022 - 09.2022
Executive Assistant to Director of Home Health and Hospice
Chesapeake Regional Medical Center
08.2021 - 03.2022
Client Service Representative
LifeNet Health
03.2021 - 08.2021
Pre-Registration & Authorization Specialist
Chesapeake Regional Medical Center
04.2018 - 08.2021
Senior Patient Registrar
Jordan Young Institute
05.2017 - 04.2018
Patient Service Representative
Bon Secours In-Motion Physical Therapy
06.2015 - 03.2017
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Business Administration
Tidewater Community College