Kristina Rains
Howell,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
District General Manager
H&R Block
05.2021 - Current
- Developed a strong district team by recruiting, hiring, and mentoring high-quality candidates for various roles.
- Improved customer satisfaction levels by addressing concerns and implementing feedback-driven improvements.
- Facilitated open communication channels among staff members, fostering teamwork and collaboration throughout the district.
- Cultivated key relationships with community partners, enhancing brand reputation and visibility within local markets.
- Managed budgeting process for the entire district, monitoring expenditures closely to ensure fiscal responsibility.
- Conducted regular site visits to assess operations on-location, identifying areas for improvement or necessary support from headquarters staff members.
- Consistently exceeded performance targets set forth by upper management, leading the district to surpass expectations each year.
- Oversaw daily operations of multiple locations within the district, ensuring consistent standards in service delivery.
- Established clear performance metrics for staff members to drive accountability at all levels of the organization.
- Achieved revenue growth with targeted sales initiatives and effective marketing strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Boot Barn
10.2019 - 05.2021
- As store manager I am responsible for leading a team to complete all store activities and deliver a high level of customer service
- Manage a team of 3 leaders and 12 staff members, as well as recruited, trained and mentored new staff members
- Taught the management team the importance of meeting and exceeding KPI’s to achieve store bonuses
- I create a positive, energetic and inspiring atmosphere for the staff and customers
- Work to maintain visual standards through visual updates, remerchandising based on sell through and visual floor sets
- Plan and achieve physical inventory to decrease shrink
- Write schedules that are 3 weeks out for staff
- I have been a contact point for other stores within my district as well as a mentor for new managers hired for our district.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
J. Jill Group
11.2017 - 09.2019
- I was responsible for meeting store goals daily in the following KPI’s Sales, ATV, UPT, Conversion, JJCC, and email
- Daily task includes open and closing of the store and registers, processing and managing freight daily, catalog returns and damages
- Worked to maintain a low shrink throughout the year through great customer service
- I am a valued member of the sales team, as a sales floor leader I create a positive, energetic and inspiring atmosphere for the sales team
- I am responsible for all visual aspects of the company such as floor sets, and remerchandising of the store to ensure sell through on all merchandise
- I utilize both the concierge and store locator to find merchandise for customers
- I write the schedule for the 10 associates on staff and assure that they always have 3 weeks of schedule posted
- I work to develop the store team by training in all areas, to better assist our customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
J.Jill
03.2017 - 11.2017
- I am responsible for meeting store goals daily in the following areas Sales, ATV, UPT, Conversion, JJCC, and email
- Daily task includes open and closing of the store and registers, processing and managing freight daily, catalog returns and damages
- I am a valued member of the sales team, as a sales floor leader I create a positive, energetic and inspiring atmosphere for the sales team
- I assist with all visual aspects of the company such as floor sets, and remerchandising of the store to ensure sell through on all merchandise
- I utilize both the concierge and store locator to find merchandise for customers
- I write the schedule for the 20 associates on staff and assure that they always have 3 weeks of schedule posted
- I work to develop the store team by training in all areas, to better assist our customers.
Assistant Store Manager
Buy buy Baby
07.2016 - 03.2017
- Daily task includes key carrier, open and closing the store and registers
- Responsible for department and store numbers, reports and mailer goals
- I merchandise furniture and health and baby care
- I ordered inventory based on L8W sales to maintain inventory levels for the store
- Open deliveries from the warehouse
- I assisted in managing the receiving department with incoming deliveries of freight, assisted with the RTV process, and maintaining inventory in the backroom
- Helped customers with purchases and finding merchandise
- I would place online orders for customers, personal shops with customers, process phone orders and store transfers
- I answer all customer service calls and assist on the cash registers as needed.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Merchandising Manager
Stein Mart
08.2015 - 07.2016
- Daily task includes key carrier, open and closing the store and registers
- Responsible for department and store numbers, reports and credit goals
- I merchandise linens, and gifts, open deliveries from the warehouse
- Help customers with purchases and finding merchandise
- I answer all customer service calls and assist on the cash registers as needed.
Education
Associate of Applied Science - Allied Heath Degree in Respiratory Therapy
Concorde Career College
Kansas City, MO10.2008
Diploma -
Tecumseh High School
Tecumseh, MI05.1998
Skills
- Operations Management
- Staff Development & Management
- Strategic Planning
- Sales Leadership
- Teamwork and Collaboration
- Decision-Making
- Effective leader
- Relationship Building
- Customer Relations
- Goal Setting
- Hiring and Onboarding
- Management Team Building
- Data Analysis
- Business Growth Initiatives
- Performance Evaluations
- Policy Development and Enforcement
- Financial Management
Accomplishments
- Collaborated with team of 85 in the development of BWO Champions Network.
- Collaborated with team of 116 in the development of Financial Products.
- Collaborated with team of 36 in the development of Training Resources for growth in our training programs.
Timeline
District General Manager
H&R Block
05.2021 - Current
Store Manager
Boot Barn
10.2019 - 05.2021
Store Manager
J. Jill Group
11.2017 - 09.2019
Assistant Store Manager
J.Jill
03.2017 - 11.2017
Assistant Store Manager
Buy buy Baby
07.2016 - 03.2017
Merchandising Manager
Stein Mart
08.2015 - 07.2016
Associate of Applied Science - Allied Heath Degree in Respiratory Therapy
Concorde Career College
Diploma -
Tecumseh High School
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