Kristina Ramsey
Fayetteville,AR
Summary
Passionate advocate who is a quick learner, unafraid to get involved, or ask questions to best meet the needs of others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to help with additional responsibilities to meet team goals. Ambitious individual with a high level of customer service skills, communication skills in multiple aspects, and adaptation.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Big Brothers Big Sisters Of Northwest Arkansas
08.2022 - Current
- Communicated effectively via telephone, email and in person with prospective customers
- Extensive enrollment interviews into program working with volunteers, children, and parents/guardians
- Initiating background checks, DMV checks, and social media checks
- Completing references for potential volunteers
- Completing assessments
- Thoroughly explain program and enrollment process to parents/guardians
- Collaborating with counselors/therapists and teachers
- Contacting and collaborating with case workers if needed
- Collaborating with team for most effective process and outcome of enrolling in program, as well as reaching goals
- Providing resources
- Team player with set up and break down of events
- Participating in recruitment events
- Answering phone call inquiries and redirecting to correct person when necessary
- Assisting other programs within agency
Receptionist
Vantage Point Behavioral Health Hospital
02.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Created Medical Charts
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and organized to give visitors positive first impression
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints
- Maintained confidentiality of information regarding clients and company
- Maintained visitor log for entering and leaving facility for security purposes
- Provided resources to clients upon release
Substitute
ESS
10.2021 - 06.2022
- Quickly interpreted classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supervised lunchroom and recess activities
- Upheld classroom routines to support student environments and maintain consistent schedules
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Assisted with car and bus duty
Hostess
Grillsmith
01.2021 - 03.2021
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Monitored seating area and checked restrooms regularly to keep spotless
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional area
Brand Associate
Old Navy
09.2020 - 12.2020
- Women's Lead/Cashier
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers
- Completed floorsets
- Engaged and educated customers on loyalty programs
- Processed cashier transactions quickly and accurately
- Executed signage and markdown processes to meet productivity and pricing standards
- Communicated product information with confidence and educated consumers about company
- Assisted customers with returns, refunds and resolving transaction issues
Cashier
Natural State Smoothies
08.2017 - 03.2020
- Answering phone and taking to go or call ahead orders
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers with refunds and resolving transaction issues
- Food prepping for next shift or following day co-workers
Substitute
Just Like Home Childcare (EAST)
02.2019 - 10.2019
- Fill in for lead teacher or assistant teacher when absent
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supervised around 20 children depending on age groups
- Supervised lunchroom and recess activities
- Upheld classroom routines to support student environments and maintain consistent schedules
- Organized and cleaned classrooms after daily use to maintain high standards
- Communicated and created positive relationships with parents
Cashier
Bradley's Donuts
11.2018 - 01.2019
- Money handling
- Answering phone and taking to go or call ahead orders
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers with refunds and resolving transaction issues
- Food prepping for next shift or following day co-workers
Cashier
Hobby Lobby
08.2017 - 05.2018
- Home décor Lead/Cashier
- Created display tables
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and explain coupons
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Participated in unloading stock truck, sorting merchandise, and restocking shelves
Education
Bachelor of Social Work -
University of Arkansas
Fayetteville, AR05.2024
Child advocacy studies -
Northwest Arkansas Community College
Bentonville, AR01.2020
High School Diploma -
Willard High School
Willard, MO05.2017
Skills
- Customer Service Background
- Client Advocacy
- Quick Learner
- Data Entry Skills
- Applicant Screening
- Excellent Phone Demeanor
- Computer Skills
- Money Handling
- Basic Math Skills
Internship
Washington County Drug Court (August 2023-December 2023). My role includes attending court, taking court notes, updating resource lists, updating group meeting lists for NA/AA/other, writing court orders, and completing odds and ends tasks when they arise.
Volunteer Experiences
- EOA Children's House in Springdale, Arkansas (2019). This consisted of volunteering in the 3 year old classroom to help with behavioral management, assist with recess and lunch duties, facilitate crafts with groups of kids
- Children's Hospital in Springdale, Arkansas (2022 - 2023). Initially, I began in the Playroom on the 4th floor going in and out of inpatient rooms to bring toys or crafts to the child(ren), offering a break to the parent/guardian, and providing company to the child(ren) or parent/guardian via facilitating crafts or games
- Canopy in Fayetteville, Arkansas (2022). Myself and my co-sponsor team worked with a family from Columbia to help integrate them into society, while keeping their culture intact. The list of responsibilities varied greatly depending on the need of the family in a particular moment or situation.
- Feed Rogers Food Pantry (2022)
- Children and Family Advocacy Center (CFAC) in Rogers (2023)
Timeline
Enrollment Specialist
Big Brothers Big Sisters Of Northwest Arkansas
08.2022 - Current
Receptionist
Vantage Point Behavioral Health Hospital
02.2022 - 09.2022
Substitute
ESS
10.2021 - 06.2022
Hostess
Grillsmith
01.2021 - 03.2021
Brand Associate
Old Navy
09.2020 - 12.2020
Substitute
Just Like Home Childcare (EAST)
02.2019 - 10.2019
Cashier
Bradley's Donuts
11.2018 - 01.2019
Cashier
Natural State Smoothies
08.2017 - 03.2020
Cashier
Hobby Lobby
08.2017 - 05.2018
Bachelor of Social Work -
University of Arkansas
Child advocacy studies -
Northwest Arkansas Community College
High School Diploma -
Willard High School
Similar Profiles
Christain SmithChristain Smith
Summer Employee at Big Brothers Big Sisters of Central ArkansasSummer Employee at Big Brothers Big Sisters of Central Arkansas
Tuk Prasad GurungTuk Prasad Gurung
Intern at Big Brothers Big Sisters PEIIntern at Big Brothers Big Sisters PEI
JOYCE BRITTAINJOYCE BRITTAIN
School-Based Program Specialist at Big Brothers Big Sisters of ClarksvilleSchool-Based Program Specialist at Big Brothers Big Sisters of Clarksville