Kristina Rassi
Miami,FL
Summary
To secure a long-term position in the Human Resources or Management field, leveraging the skills, knowledge, and experience I have gained through past roles and education. I am also open to exploring new career opportunities where my transferable skills can contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Specialist
Raymond James Ltd.
Montreal, QC
01.2022 - 04.2024
- Led recruitment efforts for a division within the firm, overseeing end-to-end hiring processes for multiple roles
- Developed and implemented competitive recruitment strategies to attract top talent in a highly competitive market
- Collaborated with managers to improve talent engagement, retention, and professional development programs
- Guided managers on effective interview practices, incorporating diversity and inclusion principles in hiring decisions
- Supervised HR Coordinators, delegating tasks and ensuring alignment with organizational goals
Recruitment Account Manager & Business Developer
Quantum Management Services
Montreal, QC
02.2021 - 01.2022
- Managed client development, candidate sourcing, and relationship-building to identify and secure new business opportunities
- Facilitated client and candidate meetings, ensuring recruitment processes were aligned with client expectations
- Coordinated recruiting efforts with specialist teams to streamline operations and optimize outcomes
- Handled administrative duties, including contract negotiations, fee agreements, and resolving client concerns
HR Business Partner / HR Manager
Dilawri Group of Companies
Montreal, QC
03.2018 - 02.2021
- Led recruitment, onboarding, and training programs for multiple departments, ensuring a smooth transition for new hires
- Collaborated with leadership to align HR policies with company goals, ensuring compliance with local and federal regulations
- Conducted performance reviews and provided coaching to managers on handling employee relations issues
- Managed payroll for three dealerships and maintained accurate employee records
- Participated in senior leadership meetings to contribute to strategic business decisions
HR Manager / General Manager
Spa Touch
Montreal, QC
06.2012 - 03.2019
- Directed daily operations of a busy spa, including staffing, scheduling, and inventory management
- Recruited, trained, and onboarded new employees, ensuring high standards of customer service
- Conducted employee performance evaluations and facilitated training sessions
- Managed customer relationships and oversaw product sales, ensuring customer satisfaction and retention
- Streamlined operations and ensured compliance with health and safety regulations
Senior Fraud Analyst II
Bank of Montreal
Montreal, QC
01.2017 - 01.2019
- Managed fraud-related customer inquiries, providing support and resolving issues efficiently
- Utilized fraud detection tools to identify and mitigate high-risk activities, ensuring the integrity of banking operations
- Collaborated with team members to identify emerging fraud trends and develop proactive strategies
- Recorded activities in fraud databases and contributed to weekly team discussions on fraud prevention
Customer Service Representative
Bank of Montreal
Montreal, QC
01.2015 - 01.2017
- Assisted clients with daily banking transactions, ensuring a high level of customer service
- Provided product knowledge and answered client questions on banking services
- Responsible for branch opening and closing, as well as ensuring compliance with operational procedures
- Contributed to achieving branch targets by delivering excellent customer service and support
Manager
Aldo Accessories
Montreal, QC
01.2012 - 01.2015
- Managed a team of associates, ensuring high levels of customer service and team performance
- Developed employee schedules and coordinated tasks to achieve operational objectives
- Oversaw inventory management, product organization, and visual merchandising
- Assisted customers with product inquiries and made recommendations based on needs and preferences
Education
Bachelor of Commerce - Double Major in Human Resources & Business Management
Concordia University
Montreal, QC01.2020
Diploma - Pre-University Studies
Champlain Regional College
St. Lambert, QC01.2014
High School Diploma -
Laurier Macdonald High School
Montreal, QC01.2012
Skills
- Talent Acquisition and Recruitment
- HR Strategy and Workforce Planning
- Employee Relations and Engagement
- Leadership Coaching and Development
- Diversity, Equity, and Inclusion (DEI)
- Conflict Resolution and Employee Relations
- Strong communication and public speaking
- Microsoft Office Suite (Excel, PowerPoint, MS Project)
- HR Technology (HR CRM, MS Excel, PowerPoint, MS Project)
- HR CRM systems
- Recruiting software and applicant tracking systems (ATS)
- Payroll systems
Volunteer Experience
- Charity Ambassador, Fondation Femina, Montreal, QC, 01/01/20, 12/31/20, Coordinated fundraising efforts to support battered women and children during the holidays., Produced promotional content to raise awareness and drive donations.
- Humanitarian Trip Volunteer, Laurier Macdonald, Montreal, QC, 01/01/12, 12/31/12, Assisted in rebuilding and painting schools in underserved regions of Costa Rica.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Talent Acquisition Specialist
Raymond James Ltd.
01.2022 - 04.2024
Recruitment Account Manager & Business Developer
Quantum Management Services
02.2021 - 01.2022
HR Business Partner / HR Manager
Dilawri Group of Companies
03.2018 - 02.2021
Senior Fraud Analyst II
Bank of Montreal
01.2017 - 01.2019
Customer Service Representative
Bank of Montreal
01.2015 - 01.2017
HR Manager / General Manager
Spa Touch
06.2012 - 03.2019
Manager
Aldo Accessories
01.2012 - 01.2015
Bachelor of Commerce - Double Major in Human Resources & Business Management
Concordia University
Diploma - Pre-University Studies
Champlain Regional College
High School Diploma -
Laurier Macdonald High School
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