Kristina Reidel
Kenosha,WI
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining processes at Wisconsin Department of Transportation. Excelled in problem resolution and critical thinking, achieving efficient dispute settlements and mentoring new hires. Skilled in data entry and active listening, consistently delivering beyond employer expectations without exceeding a 55-word limit. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wisconsin Department of Transportation
07.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Goldboot Transportation
01.2015 - 07.2015
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Achieved daily preparation for vehicle inspections prior to travel.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
Education
No Degree - General Office Services
Gateway Technical College
Kenosha, WIZion-Benton High School
Zion, IL06.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
- Microsoft Outlook
Timeline
Customer Service Representative
Wisconsin Department of Transportation
07.2015 - Current
Customer Service Representative
Goldboot Transportation
01.2015 - 07.2015
No Degree - General Office Services
Gateway Technical College
Zion-Benton High School
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