Kristina Renn
Grass Valley,CA
Summary
Conscientious professional with experience advocating for the social well-being and academic success of students as well as at-risk youth. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Title 1 Intervention Case Manager
Nevada Joint Union High School District
09.2022 - Current
- Managed support services and fostered communication among intervention team, teachers, school staff, and parents/guardians for students
- Collaborated with external agencies to meet educational and transitional needs of students.
- Developed positive relationships with parents and students to foster communication and encourage involvement for student growth.
- Researched best practices and developed strategies to improve program outcomes.
Campus Supervisor
Nevada Joint Union High School District
09.2021 - 08.2022
- Improved operations through consistent hard work and dedication.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved conflicts and negotiated mutually beneficial agreements between students and teachers
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Utilized radio, telephone and email communications equipment to contact other on-campus personnel and external authorities.
Customer Service Specialist
Intuit
02.2021 - 06.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Scheduling Coordinator
Holt Orthodontics
08.2019 - 08.2020
- Scheduled procedures, surgeries and doctor appointments for average of 100 patients per daily.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
Administrative Assistant
Capital Christian High School
08.2016 - 05.2019
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Documented attendance, grades and test scores to update permanent records.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Enforced rules and instructions to maintain discipline.
Instructor
Jobcorps
01.2011 - 01.2013
- Provided social work services to students
- Used Microsoft Word and other software tools to create documents and other communications.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed classroom guidelines and assignment rules to communicate expectations.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
Education
Master of Arts - Educational Psychology
UMass Global
Roseville, CA05.2024
Bachelor of Science - Leadership/Theology
William Jessup University
Rocklin, CA05.2010
Associate of Science - Health Sciences
Gavilan Community College
Gilroy01.2001
Skills
- Interpersonal Communication
- Public Speaking
- Conflict Resolution
- Emotional Awareness
- Time Management
- Case Management Tracking
- Student Intervention
Timeline
Title 1 Intervention Case Manager
Nevada Joint Union High School District
09.2022 - Current
Campus Supervisor
Nevada Joint Union High School District
09.2021 - 08.2022
Customer Service Specialist
Intuit
02.2021 - 06.2021
Scheduling Coordinator
Holt Orthodontics
08.2019 - 08.2020
Administrative Assistant
Capital Christian High School
08.2016 - 05.2019
Instructor
Jobcorps
01.2011 - 01.2013
Master of Arts - Educational Psychology
UMass Global
Bachelor of Science - Leadership/Theology
William Jessup University
Associate of Science - Health Sciences
Gavilan Community College