Kristina Rice
Cleveland,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
MedSrv
Chattanooga, TN
07.2023 - Current
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Oversaw and guided team of 100 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
Customer Service Representative
MedServ
Chattanooga, TN
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Credit Manager
Rims USA
Chattanooga, TN
08.2020 - 07.2022
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Managed reporting, documentation and recordkeeping requirements for department.
- Worked with management to evaluate credit strategies and develop improvements.
- Resolved problems and maintained positive cash position, achieving recognition across organization for having insight, due diligence and precision skills.
- Reviewed accounts for signs of fraud and non-payment issues.
- Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
Education
GED -
Chattnooga State Community College
Chattanooga08.2013
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Service
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous Demeanor
- Adaptive Team Player
- High-Energy Attitude
- Inbound and Outbound Calling
Timeline
Senior Customer Service Representative
MedSrv
07.2023 - Current
Customer Service Representative
MedServ
10.2022 - Current
Credit Manager
Rims USA
08.2020 - 07.2022
GED -
Chattnooga State Community College
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