KRISTINA RICHARDS
Mesa,AZ
Summary
Results-driven Etsy Seller with a proven track record of delivering high-quality products and exceptional customer service. Experienced in launching new product lines based on customer demand and preferences. Strong attention to detail and commitment to delivering fast and efficient order fulfillment. Exceptional customer service skills with a professional and prompt response to inquiries and concerns. Great piping work and attention to detail. Strongly motivated in the art field and baking. Loves to create cute items that customers will love. Has a passion for taking care of all sorts of animals/fish. Always looks for improvements on enclosures to better fit their needs and lifestyle.
Overview
7
7
years of professional experience
Work History
Etsy Seller
Etsy Shop
Mesa, AZ
01.2024 - Current
- I create fake cake items by taking a jewelry box and decorating it to look like cake.
- My job is to make customers happy with their order and have fast delivery.
- I always make sure my items look up to my standards or I restart if they aren’t.
- Launched new product lines based on customer demand and preferences.
- Leveraged social media platforms to promote products and engage with customers.
- Organized promotional campaigns that increased brand awareness among target audiences.
- Researched industry trends and competitor activity in order to stay current on market developments.
- Provided excellent customer service by responding promptly to inquiries and addressing any concerns in a professional manner.
Cashier, cook, driver
Papa Kelsey’s
Mesa, AZ
09.2019 - 03.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, tables and dining room.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Developed strong customer service skills by providing efficient and accurate service.
- Assisted with training and mentoring new team members.
Education
High School Diploma - undefined
Red mountain Highschool
Mesa, AZ06.2022
Skills
- Customer Engagement
- Social Media Marketing
- Order Fulfillment
- Payment Processing
- Shipping
- Animal care
- Building animal enclosures
- Pricing strategy
Personal Information
Title: CAKE DECORATOR/BAKER, & ALL ANIMAL LOVER
ADDITIONAL INFORMATION
In high school I took culinary class for 2 years. My first year we did a “cup cake war” with my class and my team won and we got bonus points for my piping skills. My second year we did a culinary competition against other schools and I applied for the baking contest and got 3rd place. I currently have 3 reptiles and 3 fertile eggs from my female crested gecko as well as two dogs. I used to own fish but had to surrender them due to a lot of moving after I graduated high school so I am also experienced taking care of fish. I’ve also owned rats and mice so I know how to take care of them as well.
Timeline
Etsy Seller
Etsy Shop
01.2024 - Current
Cashier, cook, driver
Papa Kelsey’s
09.2019 - 03.2024
High School Diploma - undefined
Red mountain Highschool