Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Richards

Henrico,VA

Summary

Enthusiastic about delivering exceptional customer experiences, I bring a proven track record in resolving inquiries and complaints with empathy and efficiency. My diverse background in customer service and patient care has equipped me with the skills to connect with individuals and foster lasting loyalty. I am passionate about contributing to a mission that prioritizes customer satisfaction and supports meaningful engagement, all while leveraging my strong communication and problem-solving abilities.

Overview

19
19
years of professional experience

Work History

Remote Customer Service Specialist

QVC
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisting customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for QVC's credit card, helping customers with any problems they may be having online, with any of QVC's affiliate's, with delivery services, and ensuring customers satisfaction
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Nursing Assistant

Queens blvd extended care
04.2014 - 02.2020
  • Cared for an average of 7-16 patients who suffered from heart attacks, including nourishing patient to good health upon getting catheterization, triple bypass and cardiovascular surgery
  • Oversaw care of vital signs, glucose, activities of daily living, pre and postoperative cares, and dietary concerns with critical care patients
  • Coordinated a clerical system to actively support inpatients care areas, which included, communication with nursing unit, physicians’ specialists, practitioners, rapid response team, and hospitalists
  • Maintained a competitive 95% satisfaction rate between patients, patient families, and nurses

Portrait Photographer

Kiddie Kandid
01.2008 - 01.2010
  • Directed, posed, and photographed clients individually and in large groups
  • Selected and arranged proper backgrounds, props, and lighting for portrait photography
  • Processed, produced, and delivered all final photographic content in a timely manner
  • Worked in a fast- paced and dynamic atmosphere as both a leader and team member and maintained positive working relationships with clients

Bank Teller

Chase Bank
02.2006 - 03.2007
  • Processed financial transactions at high-volume branch such as: deposits, withdrawals, and bill payments as per standardized operating procedures and provided excellent personalized customer service
  • Provided quality customer service to all bank members and walk in customers
  • Reviewed client profiles and engaged clients in needs-based conversation to identify potential financial opportunities and banking plans

Education

Certified Nursing Assistant -

Access Institue
Rego Park, NY
04.2014

Medical Assistant -

Allen Medical School
Jamaica, NY
05.2005

GED -

York College
Jamaica, NY
07-2004

Skills

  • Microsoft Office Suite
  • Windows XP
  • Windows 10
  • PC Hardware Troubleshooting
  • Typing speed 50 wpm
  • Call center experience
  • Customer Relations

Timeline

Remote Customer Service Specialist

QVC
10.2021 - Current

Nursing Assistant

Queens blvd extended care
04.2014 - 02.2020

Portrait Photographer

Kiddie Kandid
01.2008 - 01.2010

Bank Teller

Chase Bank
02.2006 - 03.2007

Certified Nursing Assistant -

Access Institue

Medical Assistant -

Allen Medical School

GED -

York College

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Kristina Richards