Kristina Richardson
Cincinnati,OH
Summary
Resourceful quality technician provides several years of experience handling comprehensive qa performance testing. Oversees critical testing processes and procedures to maximize production quality, document statistics and maintain employee effectiveness. Thorough evaluation of sample collections and measurement data for translation into effective quality assurance roadmap. Well-versed comprehension of systems and programs to drive complex trend modeling.
Overview
11
11
years of professional experience
1992
1992
years of post-secondary education
Work History
Quality Technician/CNC Lathe Machinist
Maverick Molding
Blue Ash, Ohio
05.2024 - 06.2025
- Provided quality support to ensure that products met quality standards and customer requirements.
- Trained employees in proper equipment use and product testing procedures.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Identified quality problems and recommended solutions.
- Performed visual inspections of finished products.
- Set-up and operated lathes, mills and grinders to cut raw materials.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Separated scrap waste and related materials for reuse or recycling.
- Read and followed blueprints, diagrams and drawings to fabricate products.
- Calculated dimensions or tolerances using micrometers or vernier calipers.
Customer Service Representative
Luxottica Group
Cincinnati, Ohio
08.2020 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Layup Technician
Meggitt Polymers and Composites
Erlanger, KY
02.2014 - 07.2020
- Executed excellent reading and interpreting of blueprints and schematics.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Maintained safety for many days by completing frequent visual and physical inspections of materials and finished products.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Verified production orders prior to starting set-up.
- Reviewed specifications, drawings and instructions to understand adhesive requirements, parts, and assemblies, and other information.
- Documented materials used for each job to update inventory records.
- Planned and completed sequence of operations using standard lay-up methods.
- Filled bonding machines with glue, adhesives or cement.
- Monitored and maintained equipment by observing gauges and checking connections.
- Followed specific mixing techniques and measurements required by procedures and batch records.
- Removed tape and bagging materials from holding fixtures.
- Secured parts in holding fixtures firmly using clamps.
- Inspected final results and compared to production order to support quality assurance.
Education
Cincinnati Academy of Physical Education
Cincinnati, OhioSkills
- Calibration procedures
- In-process inspection
- Product testing
- Testing protocols
- Reporting skills
- Materials handling
- Internal audits
- Final inspection
- First-article inspection
- Dimensional inspection
- Production logging
- Specifications
- Visual inspection
- Measurement techniques
Timeline
Quality Technician/CNC Lathe Machinist
Maverick Molding
05.2024 - 06.2025
Customer Service Representative
Luxottica Group
08.2020 - 03.2024
Layup Technician
Meggitt Polymers and Composites
02.2014 - 07.2020
Cincinnati Academy of Physical Education