Kristina Riley
Sumter,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Education Substitute Teacher
Kelly Educational Staffing
Sumter, SC
01.2023 - 01.2023
- Prepared objectives and outlines for courses of study.
- Led or moderated classroom discussions and guided exploratory thought.
- Provided classroom instruction outlined in teacher's lesson plans.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Promoted a safe and secure atmosphere within the classroom setting.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Maintained accurate records of student attendance, grades and behavior reports.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Enhanced lessons using Smart Board technology and computers.
- Engaged in collaboration with other professionals including speech and language pathologists, occupational therapists, physical therapists.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Participated in professional development opportunities related to best practices for teaching special needs populations.
- Provided emotional support to help build self-esteem within the classroom environment.
Store Manager
Yogi stop
Sumter, SC
01.2021 - 01.2023
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
Customer Service Representative
SYKES
Sumter, SC
07.2017 - 01.2019
- Set up and activated customer accounts.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Pilot Flying J Travel Center
Bishopville, SC
01.2016 - 01.2017
- Maintained current knowledge of store promotions to highlight sales to customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted and balanced cashier drawers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Pharmacy Technician
CVS Pharmacy
Bishopville, SC
01.2016 - 09.2016
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier Team Lead
McDonald's Restaurant
Bishopville, SC
03.2014 - 03.2016
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Ensured compliance with all safety regulations while performing tasks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained work area and kept cash drawer organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
Phlebotomy - Health Education
All Heart Nursing Program
Sumter, SC11.2021
CNA Program - Health Education
All Heart Nursing Program
Sumter, SC09.2021
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA06.2021
Skills
- Cognitive and Behavioral Development
- Motivating Students
- Job Readiness Training
- Head Teacher Support
- Account Updating
- Customer Service
- Call Center Operations
- Data Entry
- Customer Inquiries
- Documentation and Reporting
- Product and Service Knowledge
- Instructional Strategies
Certification
- Certificate Of Completion
Allheart Allied Health Education Center
Sumter, SC
100 Hour NURSE AIDE TRAINING PROGRAM
- Certificate Of Completion
Allheart Allied Health Education Center
Sumter, SC
80 Hours in PHLEBOTOMY TECHNICIAN TRAINING PROGRAM
Affiliations
- HIKING
- PAINTING
- FISHING
- CAMPING
- HORSE RIDING
- SINGING
References
References available upon request.
Timeline
Special Education Substitute Teacher
Kelly Educational Staffing
01.2023 - 01.2023
Store Manager
Yogi stop
01.2021 - 01.2023
Customer Service Representative
SYKES
07.2017 - 01.2019
Cashier
Pilot Flying J Travel Center
01.2016 - 01.2017
Pharmacy Technician
CVS Pharmacy
01.2016 - 09.2016
Cashier Team Lead
McDonald's Restaurant
03.2014 - 03.2016
Phlebotomy - Health Education
All Heart Nursing Program
CNA Program - Health Education
All Heart Nursing Program
High School Diploma -
Cornerstone Christian Correspondence School
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