Kristina Rinella
Summary
Dynamic and compassionate leader with extensive experience in program development, quality assurance, and community engagement. Proven ability to lead diverse teams, foster partnerships, and implement trauma-informed, culturally responsive practices. Skilled in data analysis, policy development, and project management, with a strong commitment to serving marginalized and vulnerable populations. Adept at creating inclusive work cultures and driving continuous improvement to enhance program outcomes.
Overview
15
15
years of professional experience
Work History
Lead Service Coordinator
Multnomah County's Intellectual and Developmental Disabilities
09.2021 - Current
- Provide personalized training, feedback, and consultation support to both new and existing Service Coordinators (SCs), addressing individual learning needs to foster skill growth and a supportive work environment
- Conduct individualized and group training sessions to ensure staff proficiency in adhering to Oregon Administrative Rules (OARs) and internal guidelines for individuals with intellectual and/or developmental disabilities (I/DD)
- Assist clients and SCs in accessing and navigating Title XIX services to ensure comprehensive service delivery
- Provide quality assurance support for SCs by reviewing plans, progress notes, change forms, and assessments when requested by the SC or the SC's Supervisor
- Collaborate with Subject Matter Experts (SMEs) to lead specialized training segments
- Routinely present information as an SME for In-Home services to groups of new Child Welfare staff, updating presentations to reflect regulatory changes and the specific training needs of Child Welfare
- Active participant in Including Disability In Equity Access Employee Resource Group and in the Disability Experience Survey Advisory Group in DHS
Project Search Mentor
Multnomah County
06.2021 - 06.2024
- Managed a comprehensive internship program for adults with I/DD, tailoring work assignments to highlight participants' strengths and foster skill development
- Participated in Steering Committee meetings to provide program feedback and share innovative ideas
- Conducted performance reviews and provided constructive feedback to support intern growth and development
- Performed audits on intern work and analyzed feedback to identify and address training needs
- Contributed to the program's recognition with an award from the International Summit and a nomination for an Outstanding Team Achievement Award
Holiday Drive Coordinator
Multnomah County
08.2020 - 02.2024
- Successfully created and led an annual holiday gift drive, coordinating the collection and distribution of over 3,000 toys to 250+ families
- Secured resources through large-scale donations and community outreach, ensuring compliance with donor policies
- Recruited and managed over 30 volunteers annually, leading planning meetings, overseeing gift sorting and distribution, and developing equitable gift distribution policies
- Incorporated feedback from staff, management, gift recipients, and community partners to improve policies and processes
- Recognized for exceptional performance with nominations for Outstanding Team Achievement and Superior Public Service Awards
Service Coordinator
Multnomah County
10.2018 - 09.2021
- Provided case management for children and young adults (ages 0-22) with I/DD, ensuring access to appropriate services and resources
- Conducted needs assessments, developed support plans, and monitored client health and safety to address concerns promptly
- Assisted clients with choice advising and eligibility determination for I/DD services
- Promoted to Lead Service Coordinator in recognition of exceptional performance and leadership skills
Personal Agent
Self Determination Resources
03.2013 - 10.2018
- Delivered comprehensive brokerage case management for adults and seniors with I/DD, promoting independence and self-determination
- Provided personalized 1:1 direct services, emphasizing equity and accessibility
- Identified and resolved client health and safety issues, ensuring well-being
- Contributed to team-building efforts and event planning, fostering a collaborative and supportive culture
On-Call Residential Counselor
Luke-Dorf
06.2016 - 02.2017
- Provided direct service and mentorship for adults in licensed residential treatment programs for mental health
- Supported residents with daily living skills, such as attending appointments, completing household tasks, and achieving individualized goals
Teacher Counselor
Youth Villages
04.2011 - 01.2012
- Delivered life skills instruction, contributed to treatment planning, and facilitated group counseling sessions for children and adolescents (ages 5-18) with behavioral and mental health challenges
Mentorship Program Manager
Washington Compass Compact
02.2010 - 02.2011
- Developed and implemented a mentorship program, recruiting and managing 16 student leaders to support Hispanic and Latino students, leading to over 95% of participants reporting increased confidence in their academic pursuits
- Partnered with community stakeholders and the Office of Diversity and Equity to develop and refine program policies ensuring regulatory compliance with State grants while integrating participant feedback
- Created and executed training sessions for mentors, emphasizing culturally responsive practices and belonging
- Provided process improvement recommendations to the Chief Diversity Officer
- Contributed to the design and execution of culturally-sensitive events and activities, working collaboratively with a diverse team
Education
Bachelor of Arts - Psychology and Sociology
University of Portland
Portland, OR08.2009
Skills
- Strategic Leadership and Program Development
- Quality Assurance and Continuous Improvement
- Trauma-Informed and Culturally Responsive Practices
- Data Collection
- Reporting
- Analysis
- Community Engagement and Partnership Building
- Policy Development and Compliance Monitoring
- Project Management and Workflow Optimization
- Verbal and Written Communication
- Conflict Resolution and Problem-Solving
- Employee Training and Development
Timeline
Lead Service Coordinator
Multnomah County's Intellectual and Developmental Disabilities
09.2021 - Current
Project Search Mentor
Multnomah County
06.2021 - 06.2024
Holiday Drive Coordinator
Multnomah County
08.2020 - 02.2024
Service Coordinator
Multnomah County
10.2018 - 09.2021
On-Call Residential Counselor
Luke-Dorf
06.2016 - 02.2017
Personal Agent
Self Determination Resources
03.2013 - 10.2018
Teacher Counselor
Youth Villages
04.2011 - 01.2012
Mentorship Program Manager
Washington Compass Compact
02.2010 - 02.2011
Bachelor of Arts - Psychology and Sociology
University of Portland