KRISTINA RIVERA
San Antonio,TX
Summary
Organized and dedicated office specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Milam Child Development Center - DOD
08.2022 - Current
- Delivered excellent customer service through prompt responses to parent inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Technical Support Representative - Chat
Kelly Services
04.2018 - 08.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Lead Teller
Chase Bank
08.2011 - 05.2017
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Accounts Receivable Clerk/Data Entry Clerk
Wendy's Travel LLC
04.2015 - 04.2016
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
BBA - Accounting
Florida Atlantic University
Boca Raton, FL08-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
- Customer and client relations
- Filing
- Clerical support
- Dedicated team player
Timeline
Administrative Assistant
Milam Child Development Center - DOD
08.2022 - Current
Technical Support Representative - Chat
Kelly Services
04.2018 - 08.2022
Accounts Receivable Clerk/Data Entry Clerk
Wendy's Travel LLC
04.2015 - 04.2016
Lead Teller
Chase Bank
08.2011 - 05.2017
BBA - Accounting
Florida Atlantic University
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