Kristina Robinson
Moline,IL
Summary
Professional Sales Executive with six years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
6
6
years of professional experience
Work History
Service Advisor
Brakes Plus
Davenport, IA
12.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Sales Executive
Deery Auto Outlet
Burlington, IA
10.2022 - Current
- Sourced new sales opportunities through inbound lead follow-up.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Assigned qualified leads to field sales team for further development and closure.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Lounge Server
Night Cap Listening Lounge
Burlington, IA
01.2024 - 10.2024
- Kept tables clean and ready for next guests.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
E-Commerce Associate
Deery Brothers
West Burlington, , IA
12.2018 - 10.2022
- Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - General
Southeastern Community College
West Burlington, IASkills
- Market Trends Understanding
- Sales and Market Development
- Managed Budgets
- Problem Investigations
Education and Training
other
Timeline
Service Advisor
Brakes Plus
12.2024 - Current
Lounge Server
Night Cap Listening Lounge
01.2024 - 10.2024
Sales Executive
Deery Auto Outlet
10.2022 - Current
E-Commerce Associate
Deery Brothers
12.2018 - 10.2022
Some College (No Degree) - General
Southeastern Community College