KRISTINA RODNEY
Virginia Beach,VA
Summary
Detailed-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced with office administration, staff supervision, and resource management. Utilizes leadership and organizational skills to enhance office efficiency and team performance. Knowledge of implementing effective administrative systems and conflict resolution.
Overview
10
10
years of professional experience
Work History
INSURANCE CLAIMS SPECIALIST
GEICO
12.2017 - Current
- Coordinated final decisions, including fair settlements and denial of liability
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims
- Assessed validity of claims and related coverage with careful review of contracts and supporting documentation
- Organized evidence and documentation to support arbitration preparation
- Successfully completed two year rotation as a Claims Transition Supervisor
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
ADMINISTRATIVE ASSISTANT
ALORICA
01.2015 - 12.2017
- Identified and corrected recordkeeping problems through regular system audits
- Oversaw day-to-day accounting needs, including processing payments and invoices
- Onboard and offboard employees based on company criteria and policy
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals as well as making purchases with procurement card
- Scheduled meetings, trips and appointments for team and maintained master calendar
- Oversee employees and track training compliance
- Maintained accurate, updated accounts with new transactions and reconciliations
- Coordinated logistics for successful conferences, meetings and special events
Education
High school -
GREEN RUN HIGH SCHOOL
06.2011
Skills
- Compliance Management
- Settlement Coordination
- Account Management
- Familiarity with reading Contracts
- Scheduling and calendar management
- Training and coaching
- Expense reporting
- Customer relations
Timeline
INSURANCE CLAIMS SPECIALIST
GEICO
12.2017 - Current
ADMINISTRATIVE ASSISTANT
ALORICA
01.2015 - 12.2017
High school -
GREEN RUN HIGH SCHOOL
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