Kristina Rodriguez
Piscataway,USA
Summary
Scheduling Coordinator with extensive experience in managing intricate schedules and coordinating logistics across departments. Expertise in project management and time management, ensuring effective prioritization of tasks for maximum productivity. Proven track record in streamlining processes to enhance efficiency while maintaining accuracy. Contributions have resulted in improved operational flow and increased collaboration among teams.
Overview
12
12
years of professional experience
Work History
Surgical Scheduling Coordinator
Santa Maria Eye Center
Edison, NJ
01.2024 - Current
- Travels to locations and/or Surgical Facilities as deemed necessary by Management
- Ensures patient needs are met in accordance with the surgery center, physician instructions and administrative protocol
- Schedule patients in person or over the phone for the recommended surgical procedure completing all necessary paperwork, and enters appointment into computerized scheduler, updating information as necessary
- Reviews surgical packet with patients, while going over all enclosed paperwork and details involved with the surgery
- Create surgical packets to be kept in the department with the necessary consents and medical paperwork attached and sorted
- Collects payments for multifocal lenses and self pay patient - if necessary
- Coordinates activities with other departments, or doctor offices - if necessary
- Consults with nurse managers, doctors and staff on medical problems, special accommodations, and policies to ensure patient needs are met
- Schedules procedures with the facility
- Forwards necessary information to facility for surgery
- Submits medication to pharmacy prior to surgery if required
- Verify insurance eligibility and obtain any necessary referrals/authorizations for the surgeon and the facility and enter in Nexttec system if required
- Obtain the required medical clearance if necessary
- Answers telephone/emails and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
- Confirms patient surgery appointment with all necessary information to make sure all questions have been answered and information is clear
- Scans surgical packets
- Check in patients within NextTec and scan surgical encounters if necessary
Bilingual Scheduling Coordinator/On call coordinator
Preferred Home Health Care & Nursing Services
Galloway, NJ
10.2018 - 06.2023
- Maintains a current client roster with necessary information
- Updates schedule software and applicable logs and information
- Prepares weekly schedule for field staff and provides copies for distribution
- Monitors, controls, and updates schedule changes
- Checks compliance of visits done, and brings any scheduling problems to supervisor's attention immediately
- Assists in taking telephone referrals, distributing required information to the appropriate personnel
- Assists in relaying messages to field staff, office staff, and management regarding scheduling needs
- Supervises the scheduling of replacement workers as needed and the input of the scheduling information
- Advises appropriate clinical staff of new cases and the personnel who will complete the schedule
- Performs other duties as assigned by supervisor
Remote bilingual call center Representative
Xtend Healthcare
Egg Harbor City, NJ
02.2021 - 07.2021
- The COVID-19 Vaccination Call Center
- Responsible for assisting with consumer registration in the state provided online vaccination registration system, provide guidance on scheduling wait times, schedule vaccination appointments in the state provided online vaccination registration system, refer consumers to additional resources and other helplines both through interactive voice response and, if needed, through a warm handoff.
- Outbound duties are to make reminder calls to potential recipients who have previously registered but not scheduled a vaccine appointment yet.
- Contact targeted populations for vaccination registration and make reminder calls to those who missed or have not scheduled second dose vaccine appointments.
Scheduling Coordinator/Client Care Manager
Comfort Keepers
Township of Galloway, NJ
08.2013 - 04.2018
- Sales and Marketing - Cold and Warm Calls for In Home Non-Medical Senior Care and the Private Duty Nursing Program
- Client pipeline management
- In-Home client visits
- Referral source management
- Caregiver Team Performance Management
- Coordinate service delivery between client and caregiver
- Scheduling
- New client enrollment data entry
- Expertise in matching caregivers and clients
- Participate in on-call rotation as assigned.
- Occasionally cover caregiving shifts
- Participates in conferences and trainings as requested by supervisor.
- Performs other administrative tasks as assigned.
Education
Associate - General
Atlantic Cape Community College
Mays Landing, NJ05.2019
Skills
- Recruiting and sales
- Microsoft Office applications
- Organizational skills
- Clerical experience
- Administrative support
- EMR systems management
- Typing proficiency
- Scheduling and calendar management
- Customer service excellence
- Payroll processing
- Human resources management
- Senior care coordination
- Filing and documentation
- Bilingual communication skills
- Marketing strategies
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Surgical Scheduling Coordinator
Santa Maria Eye Center
01.2024 - Current
Remote bilingual call center Representative
Xtend Healthcare
02.2021 - 07.2021
Bilingual Scheduling Coordinator/On call coordinator
Preferred Home Health Care & Nursing Services
10.2018 - 06.2023
Scheduling Coordinator/Client Care Manager
Comfort Keepers
08.2013 - 04.2018
Associate - General
Atlantic Cape Community College
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