Summary
Work History
Education
Skills
Timeline
Generic

Kristina Rolle

Communications Training Officer
Lake Worth,FL

Summary

Emergency communications professional with solid experience in emergency response and dispatch operations. Skilled in multi-tasking, problem-solving, and effective communication under pressure. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in critical situations. Proficient in using communication systems and maintaining calm in high-stress environments.

Work History

EMERGENCY COMMUNICATIONS OPERATOR

SCHOOL DISTRICT OF PALM BEACH COUNTY SCHOOL POLICE DEPARTMENT
  • Coordinates emergency dispatches, ensuring swift response and safety for school communities.
  • Utilizes FCIC/NCIC certification to support officers with accurate data and efficient communication.
  • Employs CAD expertise to manage emergency vehicle routing and optimize response efficiency.
  • Advises and calms callers, documenting conditions for informed emergency unit arrival.
  • Demonstrates proficiency in police codes, enhancing communication clarity and operational success.

ADMINISTRATIVE SUPPORT SERVICES

SCHOOL DISTRICT OF PALM BEACH COUNTY/PALM BEACH GARDENS HIGH SCHOOL
  • Facilitated student mediations, enhancing positive behavior and reducing conflicts significantly.
  • Assisted Assistant Principals with daily discipline challenges, improving school environment efficiency.
  • Managed discipline data entry and referral processing, ensuring accurate and timely record-keeping.
  • Handled student registrations and withdrawals, streamlining administrative processes for better service.
  • Inputted discipline data accurately, ensuring up-to-date student records and enabling informed decision-making by school administration.

STUDENT SERVICES COORDINATOR

SCHOOL DISTRICT OF PALM BEACH COUNTY
  • Coordinated student schedules, optimizing class placements for over 500 students annually.
  • Facilitated schedule adjustments, ensuring seamless transitions and minimal disruptions.
  • Collaborated with behavior coaches to mediate conflicts, reducing incidents by 15%.
  • Managed student records efficiently, ensuring timely processing of over 200 requests monthly.
  • Streamlined withdrawal processes, enhancing administrative efficiency and student satisfaction.
  • Reviewed and adjusted student schedules to ensure accurate placement, supporting smooth academic progression and minimising disruptions.

Communications Training Officer/CTO

SCHOOL DISTRICT OF PALM BEACH COUNTY SCHOOL POLICE DEPARTMENT
- Current
  • Train and assess new recruits, ensuring skill accuracy and measurable progress.
  • Facilitate skill development, fostering employee growth and career advancement.
  • Document and evaluate trainee performance, providing constructive feedback and support.
  • Implemented updated training protocols for dispatch technology, ensuring consistent proficiency and noticeable gains in team readiness.
  • Maintained comprehensive records of trainee performance, facilitating targeted feedback and measurable progress in skill development.
  • Partnered with supervisors and field officers to tailor training content, enhancing alignment with evolving departmental needs.
  • Provided ongoing mentorship and constructive guidance, fostering a culture of continuous learning and professional growth.
  • Monitored real-time dispatch operations to ensure rapid response times and accuracy in critical communications.

Emergency Communications Operator Shift Leader

SCHOOL DISTRICT OF PALM BEACH COUNTY SCHOOL POLICE DEPARTMENT
- Current
  • Lead shift operations, ensuring effective communication and swift campus incident response.
  • Guide and support dispatchers in handling emergency calls, enhancing team efficiency.
  • Conduct dispatcher training, promoting officer safety and policy adherence.
  • Coordinate medical emergency support, improving campus safety outcomes.
  • Facilitate policy updates, ensuring dispatcher compliance and operational consistency.
  • Facilitated cross-training among dispatchers, fostering a culture of shared knowledge and enhancing overall team adaptability.

Education

Associate - Early Childhood Education

Ashford University
San Diego, CA

Bachelor's - Criminal Justice

University of Arizona Global Campus
Tucson, AZ

Master's - Criminal Justice-Forensics

University of Arizona Global Campus
Tucson, AZ

Master's - Psychology

University of Arizona Global Campus
Tucson, AZ

Skills

  • Call prioritization
  • Law enforcement procedures
  • Stress tolerance
  • Emergency management

Timeline

EMERGENCY COMMUNICATIONS OPERATOR

SCHOOL DISTRICT OF PALM BEACH COUNTY SCHOOL POLICE DEPARTMENT

ADMINISTRATIVE SUPPORT SERVICES

SCHOOL DISTRICT OF PALM BEACH COUNTY/PALM BEACH GARDENS HIGH SCHOOL

STUDENT SERVICES COORDINATOR

SCHOOL DISTRICT OF PALM BEACH COUNTY

Communications Training Officer/CTO

SCHOOL DISTRICT OF PALM BEACH COUNTY SCHOOL POLICE DEPARTMENT
- Current

Emergency Communications Operator Shift Leader

SCHOOL DISTRICT OF PALM BEACH COUNTY SCHOOL POLICE DEPARTMENT
- Current

Bachelor's - Criminal Justice

University of Arizona Global Campus

Master's - Criminal Justice-Forensics

University of Arizona Global Campus

Master's - Psychology

University of Arizona Global Campus

Associate - Early Childhood Education

Ashford University

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Kristina RolleCommunications Training Officer