Kristina Roman
Davenport,FL
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Secretary,Landscaping, pool service
Adrian Trautman
Davenport, FL
01.2023 - Current
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Produced and distributed memos, newsletters, and other forms of communication.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Service Cashier
Taco Bell Restaurant
Winter Haven, Florida
04.2018 - 08.2019
- Processed customer orders efficiently using point-of-sale system.
- Handled cash transactions accurately and securely during peak hours.
- Provided friendly and helpful service to enhance customer satisfaction.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Collaborated with team members to improve service speed and quality.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Recommended, selected, located, and obtained products to meet customer needs.
Server
Nothing Fancy Cafe
Davenport, FL
01.2009 - 05.2009
- Provided exceptional customer service in a fast-paced café environment.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of dining areas and tables.
- Processed customer transactions accurately using point-of-sale systems.
- Managed customer inquiries and resolved issues effectively and courteously.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Customer Service Representative
Accent Marketing Group
Winter Haven, FL
04.2002 - 01.2004
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Handled incoming calls and provided product information effectively.
- Documented customer interactions in the company's CRM system.
- Ensured compliance with company standards during customer interactions.
- Facilitated communication between departments to enhance service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Call Center Representative
Great Escapes Travel
Brandon, Florida
07.2003 - 01.2004
- Provided information on destination options and travel regulations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Server/hostess/casier
Perkins Family Restaurant
Kissimmee, Florida
04.1997 - 01.1999
- Provided excellent customer service to enhance dining experiences.
- Took customer orders and accurately communicated them to the kitchen staff.
- Prepared and served beverages, ensuring quality and presentation standards.
- Maintained cleanliness of tables, utensils, and dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Call Center Representative
American credit solutions
Lakeland, FL
- Assisted clients in booking flights, hotels, and tours.
- Resolved customer complaints effectively and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Attended regular training sessions on updates and changes within the industry or organization.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained accurate records of customer interactions for future reference.
- Maintained detailed records of customer interactions and transactions for future reference.
- Collected deposits or payments and arranged for billing.
Education
CPR - CPR EDUCATION
Polk County
01.2023 - 01.2023
Bridgers Adult School
Auburndale, FLHaines City High School
Haines City, FLSkills
- Office administration
- Document management
- Calendar scheduling
- Customer service
Certification
CPR
FOOD SERVICE
References
References available upon request.
Timeline
Secretary,Landscaping, pool service
Adrian Trautman
01.2023 - Current
CPR - CPR EDUCATION
Polk County
01.2023 - 01.2023
Customer Service Cashier
Taco Bell Restaurant
04.2018 - 08.2019
Server
Nothing Fancy Cafe
01.2009 - 05.2009
Call Center Representative
Great Escapes Travel
07.2003 - 01.2004
Customer Service Representative
Accent Marketing Group
04.2002 - 01.2004
Server/hostess/casier
Perkins Family Restaurant
04.1997 - 01.1999
Call Center Representative
American credit solutions
Bridgers Adult School
Haines City High School