Kristina Rose
Neponset,IL
Summary
Friendly, patient, and customer-service-focused professional with a strong background in helping people, solving problems, and creating positive experiences. Skilled in communication, handling inquiries, managing busy front desk environments, and supporting customers of all ages with care and respect. Known for staying calm, organized, and helpful in any situation. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
1
1
year of professional experience
Work History
Church Secretary
First Christian Church
Kewanee, IL
10.2024 - Current
- Create weekly newsletters and church bulletins using Canva.
- Help update and maintain the church website.
- Answer phones, greet visitors, and help with daily office needs.
- Keep attendance records and maintain files.
- Assist with church events, missions, and general tasks as needed.
- Updated older documents into more modern formats.
Home Services Assistant
Henry/Stark Health Department
- Current
- Helped elderly clients with cleaning, organizing, meal preparation, and laundry.
- Managed important state paperwork for each client.
- Traveled to client homes and ran errands such as grocery shopping.
In-Home Daycare Owner/Provider
Self-Employed
- Current
- Provided childcare for 3–8 children daily, including evenings when needed.
- Stayed fully licensed with a perfect compliance record.
- Managed schedules, communication with parents, and all paperwork.
- Participated in the state food program and followed nutrition guidelines.
- Created a safe and caring environment for children.
- Licensed In-Home Daycare Provider
Head Bank Teller
State Bank of Toulon
- Current
- Helped customers with deposits, withdrawals, and account questions.
- Trained new tellers and created training materials.
- Balanced cash drawer accurately and handled daily counts.
- Managed schedules for the teller team.
- Worked the front counter and drive-up windows.
Various Positions
- Current
- YMCA preschool aide
- Discover Card-Phoenix AZ Sr. Account Manager
- AAA Travel Mesa, Arizona receptionist & then started a new Department: Auto Insurance
- Bank One: Tempe Arizona Sr. Loan officer.
- Worked in 3 large call centers: AAA, Discover & Bank One.
Education
High School Graduate -
Skills
- Customer service and client support
- Clear communication
- Problem solving and conflict resolution
- Office administration
- Multitasking and organization
- Microsoft Word and Excel proficiency
- Canva design skills
- Website management
- Accurate data entry and record keeping
- Time management strategies
- Childcare and family engagement
- Elderly client support
Volunteer Experience
Active volunteers in church missions, events, and community outreach.
Timeline
Church Secretary
First Christian Church
10.2024 - Current
Home Services Assistant
Henry/Stark Health Department
- Current
In-Home Daycare Owner/Provider
Self-Employed
- Current
Head Bank Teller
State Bank of Toulon
- Current
Various Positions
- Current