Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kristina Rubio

Gilbert,AZ
Kristina Rubio

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

12
years of professional experience

Work History

ARKOS Health

Patient Care Coordinator
09.2024 - Current

Job overview

  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.

Santander Consumer USA

Customer Service Representative
10.2020 - 07.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

All About Kids Pediatrics

Medical Assistant
08.2018 - 05.2020

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Mark Gentile Pediatrics

Medical Assistant
10.2013 - 04.2017

Job overview

  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Improved clinical workflow with introduction of electronic health records system.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Education

Pima Medical Institute
Mesa, AZ

from Medical Assisting
10-2013

University Overview

Studio Academy of Beauty
Chandler, AZ

from Cosmetology
05-2011

University Overview

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Attention to detail
  • Goal setting
  • New hire training
  • Quality assurance
  • Calm and effective under pressure
  • Punctual and hardworking
  • Proficient in Microsoft and Google suites
  • Vendor relationship management
  • Experience in Salesforce, Quickbooks, Five9, MySup, Filenet, AthenaHealth, NextGen

Timeline

Patient Care Coordinator
ARKOS Health
09.2024 - Current
Customer Service Representative
Santander Consumer USA
10.2020 - 07.2024
Medical Assistant
All About Kids Pediatrics
08.2018 - 05.2020
Medical Assistant
Mark Gentile Pediatrics
10.2013 - 04.2017
Pima Medical Institute
from Medical Assisting
Studio Academy of Beauty
from Cosmetology

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