Kristina Sanchez
Vista,CA
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged hospitality and administrative skills at Pretty Please Collective, achieving repeat business through exceptional service. Skilled in POS systems and customer service, I excel in fast-paced environments, consistently exceeding expectations without compromising quality.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
Work History
Front Desk Clerk
Pretty Please Collective
03.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promoted new promotion's and loyalty programs via social media, email and direct mail.
Barista
Frazier Farms Market Vista
11.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Sweetwater ISD
Sweetwater, TX05.2020
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Payment Processing
- POS Systems
- Phone and Email Etiquette
- Computer Skills
- Friendly and outgoing
- Exceptional customer service
Timeline
Front Desk Clerk
Pretty Please Collective
03.2024 - Current
Barista
Frazier Farms Market Vista
11.2023 - 03.2024
High School Diploma -
Sweetwater ISD
Similar Profiles
Crystal OlivanCrystal Olivan
Sales Associate at Pretty in Pink BoutiqueSales Associate at Pretty in Pink Boutique
Afif Irfaan Bin Mohd KholelAfif Irfaan Bin Mohd Kholel
Warehouse Packer at Pretty Little ThingsWarehouse Packer at Pretty Little Things
Arissa CobyArissa Coby
Member at The Pretty Smart Club At ASUMember at The Pretty Smart Club At ASU
SUMMER ROSSELSUMMER ROSSEL
Senior Immunology Sales Specialist at AMGEN IMMUNOLOGYSenior Immunology Sales Specialist at AMGEN IMMUNOLOGY
John BaileyJohn Bailey
Respiratory Therapist at Tri City Medical CenterRespiratory Therapist at Tri City Medical Center