Kristina Sauceda
Victoria,TX
Summary
Self-motivated Production Technician follows safety practices, policies and procedures to consistently drive safe job performance. Disassembles, overhauls and rebuilds equipment with minimal supervision. Working knowledge of machine mechanics and troubleshooting and continuously learns new technologies. Seasoned Production Technician bringing 4 months of hands-on experience inspecting and testing finished products and performing maintenance tasks such as making minor equipment adjustments. Tech-savvy individual possessing outstanding safety record and documented history of increasing efficiency and decreasing costs. Well-versed in maintaining and monitoring physical inventories and creating comprehensive reports on status of operating equipment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Production Technician
Caterpillar
05.2023 - 09.2023
- Promptly documented and reported all defective equipment and hazardous conditions.
- Performed setup of production equipment to establish optimal performance.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Assembly on Main line.
Customer Service Representative
HEB Grocery Store
08.2015 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Stocking, Pallet Jack trained, Computer trained.
- Food handlers License certification
- Building displays to store needs, and sales.
Sales Associate Seasonal
James Avery Jewelry
04.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Soldering Jewelry.
Sales Associate
Sears
09.2010 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Building displays, Opening store making signage for whole store.
- Stocking multiple departments, cash handling.
Education
Certification - Medical Assisting
College of The Mainland
Texas City, TX01.2012
No Degree - Associates of Arts
College of The Mainland
Texas City, TX01.2008
High School Diploma -
Brookshire Christian Academy
Houston, TX05.2007
Skills
- CGMP Regulations
- Operational Procedures
- Product Assembly
- Inspecting Machinery
- Quality Control
- Troubleshooting and Testing
- Material Handling
- Equipment Inspection
- Tool Efficiency Development
Timeline
Production Technician
Caterpillar
05.2023 - 09.2023
Sales Associate Seasonal
James Avery Jewelry
04.2021 - 12.2021
Customer Service Representative
HEB Grocery Store
08.2015 - 05.2023
Sales Associate
Sears
09.2010 - 02.2012
Certification - Medical Assisting
College of The Mainland
No Degree - Associates of Arts
College of The Mainland
High School Diploma -
Brookshire Christian Academy
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