Kristina Scheidegger
Apex,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Teacher
North Carolina And Virginia Public Schools
08.2009 - Current
- Produced and utilized training programs and heavily contributed to curriculum development that is in compliance with state standards
- Imputed, monitored and analyzed data to evidence based-results
- Executed training sessions in person and via digital platforms
- Outstanding communication and presentation skills
- Comfortable speaking to small and large groups
- Adept at team collaboration and communicating results
- Organized meetings, set agendas, and helped keep discussions goal-oriented
- Mentored and trained coworkers to help the team reach learning goals
- Drove improvement efforts by implementing lessons to benefit the organization
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Implemented new technologies into classroom, boosting student understanding of subject matter 80%.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Identified plans and resources required to meet project goals and objectives.
- Oversaw student success by planning, designing, and scheduling phases.
- Maintained open communication by presenting regular updates on student status to parents.
- Tracked project and student performance closely to quickly intervene in mistakes.
Retail customer service specialist
Kirkland’s
Apex, United States
11.2021 - 01.2022
- Assisted customers with purchasing needs by being service oriented
- Worked on meeting interpersonal communication and customer service skills by welcoming clients into the store
- Worked closely with managers to increase understanding of business operations
- Resolved conflicts when they rose and utilized problem-solving skills.
- Attended to customer complaints and processed product return or replacement requests.
- Assisted customers in making informed purchase choices and selecting products.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Demonstrated furniture functions for customers to help evaluate possibilities.
Sales Associate
Morgan Stanley
Chicago, IL
07.2008 - 04.2009
- Passed Series 7, 65, and 63 certifications exams to qualify for client investment management
- Managed client requests across four financial advisors for up to forty clients
- Tasks included solving client issues, coordinating meetings, organizing client portfolios and documentation, and balancing managers’ redemption and termination schedules
- Anticipated leadership needs by taking the initiative to resolve problems
- Responsible for maintaining portfolio schedules for each client to allow for clear presentation of financial performance over time
- Collected and analyzed data in order to prepare reports for managers to generate new client leads
- Set up meetings and arranged travel schedules which included flights and hotel reservations for mid-level executives by coordinating details
- Responsible for taking incoming calls and emails
- Delivered messages in a timely fashion and maintained discretion.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performed due diligence and valuation processes.
Immersion Coordinator
Chase Investment Services
Chicago, IL
01.2006 - 06.2008
- Coordinated integration of new personal bankers into the Chase Investment Services network in conjunction with compliance and upper management to ensure the success of new employees
- Concurrently managed forty bankers’ preparation for Series exams
- Provided new hire paperwork, set up a training schedule, collected documentation, and sent it to compliance following regulations
- Further improved presentation skills with routine presentations to all new employees
- Researched, collected, organized, and presented metrics on branch performance and gross income for upper management
- Discussed reports and worked to resolve problems
- Booked conference rooms, ordered food, and stayed within budget.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Resolved employment-related disputes through proactive communication.
- Devised and implemented improvements to reporting procedures.
Guidance Counselor
J.W. Hilliard Middle School
Broadway, VA.
07.2004 - 07.2005
- Managed the transition from elementary to middle school for approximately 600 students per year, including addressing student anxieties, and parental concerns, managing scheduling changes and providing student guidance for academic placement in middle school
- Training teachers on improved assessment of students for improved instruction
- Developed presentation skills to address ~300 people including staff and students.
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained open communication by presenting regular updates on project status to coworkers.
Education
Master of Arts - Elementary Education
NC State University
Raleigh, NCMaster of Arts - School Counseling
University of Wisconsin - Milwaukee
Milwaukee, WIBachelor of Arts - Psychology
University of Wisconsin - Milwaukee
Milwaukee, WI2002
Skills
- Employee Training
- Meeting Planning
- Customer Accounts Management
- Improvement Plans
- Production Reports
- Multitasking and Time Management
- Strong Organizational Skills
- Travel Administration
Languages
German
Elementary
Timeline
Retail customer service specialist
Kirkland’s
11.2021 - 01.2022
Teacher
North Carolina And Virginia Public Schools
08.2009 - Current
Sales Associate
Morgan Stanley
07.2008 - 04.2009
Immersion Coordinator
Chase Investment Services
01.2006 - 06.2008
Guidance Counselor
J.W. Hilliard Middle School
07.2004 - 07.2005
Master of Arts - Elementary Education
NC State University
Master of Arts - School Counseling
University of Wisconsin - Milwaukee
Bachelor of Arts - Psychology
University of Wisconsin - Milwaukee
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