Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Schmid

Palmyra,NJ

Summary

Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.

Overview

11
11
years of professional experience

Work History

Operations Specialist

PNC Bank
10.2014 - 04.2025
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Reduced errors in check processing by consistently verifying customer information and cross-checking against bank records.
  • Maintained open lines of communication with supervisors regarding workload management, ensuring timely escalation of any potential issues or delays impacting operations.

Sales Associate

Ashley's Furniture Homestore
06.2021 - 02.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Pennsauken High School
Pennsauken, NJ
06-2014

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management

Timeline

Sales Associate

Ashley's Furniture Homestore
06.2021 - 02.2022

Operations Specialist

PNC Bank
10.2014 - 04.2025

High School Diploma -

Pennsauken High School

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Kristina Schmid