Hi, I’m
Kristina Scott
Summary
Dynamic customer service specialist with extensive experience in fast-paced, team-oriented environments, demonstrating strong organizational and analytical skills. Recognized for exceptional communication abilities and a solid foundation in customer service and training, consistently driving results that enhance customer satisfaction and increase sales. Committed to fostering team collaboration and achieving organizational goals through innovative solutions and a customer-centric approach. Dedicated to delivering outstanding service and creating positive experiences for clients and colleagues, ensuring seamless interactions at every touchpoint while elevating overall service standards.
Overview
34
years of professional experience
Work History
Target Corporation
Presentation Specialist
06.2019 - Current
Job overview
- Developed and maintained planogram layouts at 100% to optimize product placement and enhance customer shopping experience.
- Collaborated with cross-functional teams to ensure compliance with merchandising standards and brand guidelines.
- Trained new team members on planogram execution and inventory management systems for improved efficiency.
- Analyzed sales data to identify trends, adjusting planograms accordingly to maximize sales potential.
- Conducted regular audits of planogram adherence, ensuring accuracy in product displays across multiple locations increasing efficiency to 98% for 12 months.
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Mentored junior staff on strategic merchandising techniques, fostering professional growth within the team.
- Maximized efficiency during major store resets by coordinating with other team members to establish clear timelines and task assignments.
Lawrence Merchandising
Field Service Representative Merchandiser
02.2013 - 06.2019
Job overview
- Analyzed market trends to optimize product placement and enhance visibility within retail environments.
- Collaborated with store management to execute promotional displays aligned with brand standards and seasonal strategies.
- Led regional merchandising initiatives, coordinating efforts across multiple locations to achieve brand objectives efficiently resulting in 57% brand sales increase in 60 days.
- Conducted regular audits of merchandise presentation, identifying opportunities for improvement to drive sales performance.
- Managed multiple projects simultaneously while maintaining attention to detail and adherence to deadlines.
- Proactively identified potential obstacles or issues before they arose, taking swift action to rectify any concerns.
Education
Lake County HighLeadville, Colorado
High School Diploma from Business and Marketing
Skills
- Confident public speaking
- Strategic assessment
- Research and analysis
- Adaptive learning style
- Leadership qualities
- Strong communication skills
- Team collaboration
- Cross-functional teamwork
- Sales data analysis
- Problem-solving abilities
- Strategic networking skills
Timeline
Presentation Specialist
Target Corporation
06.2019 - Current
Field Service Representative Merchandiser
Lawrence Merchandising
02.2013 - 06.2019
Lake County High
High School Diploma from Business and Marketing