Kristina Shockley
Grand Coulee,United States
Overview
19
19
years of professional experience
Work History
Sales Representative
Mondelez International
Spokane, WA
04.2019 - Current
- Visited different store locations to ensure timely and adequate stock replenishment for present and upcoming demands.
- Engaged in discussions with store directors and district managers regarding expectations and needs
- Managed communication with Merchandisers regarding their schedules, deliveries, and requirements
- Arranged delivery schedules, Order product through Consumer Goods, adjusted orders through phone communication with opps, and contributed to conference calls for planning and coordination.
- Computed purchases and received and processed cash or credit payment.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Managed inventory levels by ordering sufficient stock for each account.
- Reviewed monthly performance against targets set by management team.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Coordinated with other departments to ensure timely delivery of orders.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Merchandiser
Frito Lay
Spokane, WA
06.2019 - 07.2020
- Maintained a clean and organized work environment at all times.
- Conducted regular inventory checks to maintain accurate stock levels.
- Set up attractive window displays that encouraged customers to enter the store.
- Organized displays according to company standards and specifications.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Cleaned and organized display cases, shelves and aisles.
Temp. Cleaner
ABM
Spokane, WA
12.2019 - 12.2019
- Ensured that all areas were kept clean according to established standards.
- Followed all safety protocols while performing duties.
- Inspected furniture and fixtures for any signs of wear or damage.
- Replenished cleaning chemicals according to instructions provided by management team.
- Reported any damaged items or hazardous conditions immediately to supervisor.
- Kept work area neat and tidy at all times.
- Disinfected surfaces such as countertops, sinks, toilets, showers and bathtubs.
- Cleaned and sanitized patient rooms, restrooms, hallways, elevators, stairwells, and other areas within the hospital.
- Removed trash from patient rooms and other parts of the facility on a regular basis.
- Vacuumed carpets in all public areas of the hospital.
- Swept and mopped floors to ensure a clean environment for patients and visitors.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Followed company uniform, performance and security policies with every job.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines or equipment.
- Cleaned building floors by sweeping, mopping or vacuuming.
Sales associate
Leopps Furniture
Grand Coulee, WA
10.2016 - 12.2018
- Order Furniture, accessories, appliances, parts for appliances and furniture, flooring, tile, and countertops
- Assist Customers with shopping and designing needs
- Handle insurance claims with various companies
- Move appliances and furniture
- Set up deliveries with customers and companies
- Take payments and do collection calls.
- Performed cashier duties such as processing payments, issuing receipts and preparing bank deposits.
- Controlled inventory levels by conducting physical counts periodically.
- Demonstrated product features and benefits to customers.
- Created promotional displays to attract more attention to products on sale or newly arrived items.
- Processed sales transactions using point-of-sale systems.
- Attended training sessions for product knowledge updates.
- Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
- Provided support in other areas within the store during busy periods.
- Communicated regularly with vendors to request additional stock when necessary.
- Completed sales transactions quickly and accurately while ensuring customer satisfaction.
- Maintained cleanliness of the showroom by dusting and polishing furniture items.
- Greeted customers and determined their needs.
- Organized promotional events such as clearance sales or holiday discounts.
- Assisted in managing customer accounts including updating contact information, payment records.
- Collaborated with team members to achieve sales goals.
- Ensured proper display of merchandise on showroom floor according to company standards.
- Restocked shelves with new inventory as needed.
- Provided product information to customers regarding materials, construction and care of furniture pieces.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
- Explained warranties and maintenance requirements for products purchased by customers.
- Processed all paperwork related to sales transactions including invoices, credit card slips.
- Maintained accurate records of sales transactions and customer information.
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Adhered to all company policies and procedures to ensure a high level of service.
- Upsold customers on protection plans, warranties and coordinating products.
- Maintained inventory of appliances, parts, and accessories.
- Ensured all merchandise was properly tagged and priced accurately.
- Updated customer records with purchase history and contact information.
- Developed relationships with vendors to ensure timely delivery of products.
- Inspected returned items for damage or malfunctioning parts.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
Bar Manager
Hi Dam Tavern
Grand Coulee, WA
12.2015 - 10.2016
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Implemented strategies designed to increase revenue through upselling techniques.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Monitored patron alcohol consumption to encourage safety.
- Monitored cash intake to reduce discrepancies.
- Reorganized bar stations to streamline service flow.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Distributed food to service staff for prompt delivery to customers.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Bartender
ECT
Electric City, WA
03.2014 - 12.2015
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Cleansed glasses with sanitizing solution after each use.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Maintained and reconciled general ledger accounts.
Bartender
Moose Lodge
Grand Coulee, WA
07.2011 - 05.2014
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Cleansed glasses with sanitizing solution after each use.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and cocktails for patrons.
- Effectively multitasked within fast-paced environment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
Seasonal Bookkeeper
Port District (golf course)
Electric City, WA
04.2012 - 10.2012
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Reconciled intercompany accounts on a regular basis.
- Maintained and reconciled general ledger accounts.
- Ensured accuracy in all accounting entries and records.
- Reviewed employee expense reports for compliance with company policies.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Managed payroll processing for staff members.
- Performed month-end closing activities.
- Processed accounts payable and receivable transactions.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
Bar Manager
Pub Bar
Electric City, WA
04.2011 - 07.2011
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Poured wine, beer and cocktails for patrons.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Monitored cash intake to reduce discrepancies.
- Monitored patron alcohol consumption to encourage safety.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Bookkeeper/ Bartender
Fraternal Order of the Eagles
Grand Coulee, WA
01.2009 - 11.2010
- Posted journal entries to the general ledger system accurately and timely.
- Collaborated with external auditors during annual audits of company finances.
- Maintained and reconciled general ledger accounts.
- Ensured accuracy in all accounting entries and records.
- Reviewed employee expense reports for compliance with company policies.
- Processed accounts payable and receivable transactions.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed month-end closing activities.
- Resolved billing discrepancies with vendors or customers promptly.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
- Processed expense reports, including verification of receipts and compliance with policies.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleansed glasses with sanitizing solution after each use.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and cocktails for patrons.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Seasonal Cleaner
Skydeck Motel
Electric City, WA
04.2009 - 10.2009
- Adhered strictly to safety guidelines when handling potentially dangerous equipment or chemicals used during cleaning processes.
- Inspected vacated rooms for damage or missing items.
- Removed trash from public areas of hotel premises regularly.
- Replenished amenities such as coffee, shampoo and other items.
- Swept and mopped floors, dusted furniture and vacuumed carpets in all guest rooms.
- Disinfected surfaces using appropriate chemicals in accordance with established procedures.
- Stocked bathroom supplies such as towels, toilet paper and soap.
- Cleaned bathrooms, including showers, toilets, sinks and countertops.
- Changed bed linens and made beds according to motel standards.
- Reported maintenance issues to supervisor immediately.
- Maintained a clean work environment by adhering to safety regulations at all times.
- Followed health codes while performing daily duties in order to prevent contamination of food products or surfaces with bacteria or other hazardous materials.
- Transported dirty linen from the rooms to laundry area for cleaning.
- Checked air conditioning units to ensure proper functioning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sorted and counted linens and organized in storage areas.
- Operated industrial washing machines, including loading and unloading laundry from washers.
Seasonal Cashier
Coulee Playland
Electric City, WA
04.2009 - 10.2009
- Answered questions from customers regarding local attractions and nearby amenities.
- Instructed visitors about proper waste disposal methods according to state regulations.
- Ensured all visitors followed park rules and regulations regarding noise levels and other activities.
- Greeted guests, provided information and collected fees upon arrival.
- Maintained records of reservations, payments received and occupancy rates in the campground.
- Checked vehicles entering the facility for valid parking passes prior to allowing access.
- Assisted campers with setting up their campsite, including pitching tents and connecting to water and electricity.
- Kept detailed logs of visitor complaints or requests for additional services.
- Reported safety hazards or potential problems to supervisor immediately.
- Adhered to all safety guidelines while performing duties around the property.
- Operated cash register to process payments from customers using credit cards or cash.
- Updated customer records in company database with accurate information provided by customers.
- Sell Fishing/ Hunting License and update records.
- Stocked shelves with merchandise when necessary.
- Operated scanning equipment to process payments quickly and accurately.
- Handled large amounts of cash with accuracy throughout shifts.
- Followed proper procedures for opening, closing registers at the beginning, end of shifts.
- Ensured all checkout areas were clean, well-stocked, and properly maintained.
- Greeted customers and provided them with excellent customer service.
- Verified age requirements for restricted items such as cigarettes or alcohol.
- Processed cash, check, and credit card transactions accurately and efficiently.
Environmental Tech
Coulee medical center
Grand Coulee, WA
11.2007 - 01.2009
- Provided guidance to facility personnel on proper waste handling procedures.
- Ensured that all areas were kept clean according to established standards.
- Maintained records of daily cleaning activities for tracking purposes.
- Followed all safety protocols while performing duties.
- Inspected furniture and fixtures for any signs of wear or damage.
- Replenished cleaning chemicals according to instructions provided by management team.
- Responded promptly to requests from staff members regarding cleaning issues.
- Reported any damaged items or hazardous conditions immediately to supervisor.
- Kept work area neat and tidy at all times.
- Disinfected surfaces such as countertops, sinks, toilets, showers and bathtubs.
- Cleaned and sanitized patient rooms, restrooms, hallways, elevators, stairwells, and other areas within the hospital.
- Removed trash from patient rooms and other parts of the facility on a regular basis.
- Operated heavy-duty equipment such as floor scrubbers and buffers for deep cleaning tasks.
- Vacuumed carpets in all public areas of the hospital.
- Swept and mopped floors to ensure a clean environment for patients and visitors.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Stripped, sealed and polished floors.
- Clean and Sanitize Operating Rooms and Emergency Rooms.
Seasonal Cleaner
Trail west Motel
Grand Coulee, WA
04.2007 - 09.2007
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Sorted and counted linens and organized in storage areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Transported dirty linen from the rooms to laundry area for cleaning.
- Maintained a clean work environment by adhering to safety regulations at all times.
- Changed bed linens and made beds according to motel standards.
- Cleaned bathrooms, including showers, toilets, sinks and countertops.
- Stocked bathroom supplies such as towels, toilet paper and soap.
- Replenished amenities such as coffee, shampoo and other items.
- Removed trash from public areas of hotel premises regularly.
Helper Clerk
Safeway
Electric City, WA
01.2006 - 02.2007
- Ensured that all safety procedures were followed when handling hazardous materials.
- Restocked merchandise as needed according to store guidelines.
- Assisted customers with locating items and providing product information.
- Organized shelves and displays to ensure attractive presentation of merchandise.
- Provided excellent customer service by responding promptly to inquiries.
- Contributed to team effort by accomplishing related results as needed.
- Cleaned store area, including floors, windows, counters, fixtures and displays.
Waitress
Sage
Electric City, WA
02.2006 - 12.2006
- Assisted in seating guests at tables or booths.
- Performed basic math calculations when computing bills for customers' meals.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
Seasonal Manager of Housekeeping
Sunbanks Resort
Electric City, WA
04.2006 - 10.2006
- Resolved conflicts between team members in a timely manner.
- Organized meetings with cleaners to discuss progress, problems, and solutions.
- Supervised, monitored and evaluated the performance of cleaning staff.
- Ensured that all safety protocols were followed during cleaning operations.
- Drafted reports detailing the results of inspections and other activities related to cleaning operations.
- Planned daily tasks for each cleaner as well as long-term goals for the team as a whole.
- Conducted regular inspections of premises to ensure compliance with health and safety regulations.
- Developed and maintained a positive working environment for all team members.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Reviewed customer feedback regarding the quality of services provided by cleaners.
- Kept track of inventory levels and ordered additional supplies when needed.
- Implemented innovative methods for streamlining processes while maintaining high standards of cleanliness.
- Conducted regular inspections to ensure that work was completed according to standards.
- Resolved conflicts between team members efficiently and professionally.
- Identified cost-saving solutions when purchasing supplies or equipment for the team.
- Worked closely with vendors to maintain contracts for services such as carpet shampooing or window washing.
- Maintained records of service requests from clients regarding specific cleaning requirements.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Coordinated with other departments to ensure timely completion of projects.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
- Provided assistance during emergency situations such as floods or fires when necessary.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Skills
- Sweeping
- Vacuuming
- Mopping
- Sanitizing
- Ordering products
- Communication
- Coordinating
- Scheduling
- Setting up displays
- Participating in conference calls
- Stocking shelves
- Ordering furniture
- Assisting customers
- Handling insurance claims
- Moving appliances and furniture
- Setting up deliveries
- Taking payments
- Collection calls
- Setting up bar
- Daily bookkeeping
- Making bank deposits
- Making employee schedules
- Enforcing rules
- Hiring and firing employees
- Bartending
- Cooking
- Counting till
- Taking food and drink orders
- Serving food and drink
- Serving pull tab gambling
- Doing morning bookkeeping
- Going through daily receipts
- Records Management
- Customer Service
- Territory sales
- Writing checks for bills
- Closing out tills
- Scrubbing and sanitizing motel rooms
- Replacing linens on beds
- Laundering bed sheets
- Stocking toiletries
- Taking RV and boat reservations
- Checking customers into the campground
- Selling fish and wildlife gaming tags and licenses
- Cashing out customers purchases
- Filing
- Organizing entertainment
- Distributing pull tabs
- Making food and beer orders
- Cleaning resort villas and cabins
References
- Jon Anderson, USBR, 5096310406, jnanderson@usbr.gov
- Jeff Jordan, Mondelez International, 5093892439, jeffrey.jordan@mdlz.com
- Jewel Mcguire, USBR, 5096310367, jem0808@gmail.com
- Stephen Collins, SS Distributing, 5094294296, ss18distributing@gmail.com
- Brenda Anderson, Homemaker, 5098551822, brenander65@gmail.com
- Samantha Nila, Homemaker, 4026764968, samantha.nila12@gmail.com
- Frank Christman, Retired, 5096311048, Fchristman62@hotmail.com
- Janet Hanke, ECBG, 4257725113, chuckandjanet@hotmail.com
- Kimberly Poyner, Spine Team, 5096814225, poynerkimberly@aol.com
Timeline
Temp. Cleaner
ABM
12.2019 - 12.2019
Merchandiser
Frito Lay
06.2019 - 07.2020
Sales Representative
Mondelez International
04.2019 - Current
Sales associate
Leopps Furniture
10.2016 - 12.2018
Bar Manager
Hi Dam Tavern
12.2015 - 10.2016
Bartender
ECT
03.2014 - 12.2015
Seasonal Bookkeeper
Port District (golf course)
04.2012 - 10.2012
Bartender
Moose Lodge
07.2011 - 05.2014
Bar Manager
Pub Bar
04.2011 - 07.2011
Seasonal Cleaner
Skydeck Motel
04.2009 - 10.2009
Seasonal Cashier
Coulee Playland
04.2009 - 10.2009
Bookkeeper/ Bartender
Fraternal Order of the Eagles
01.2009 - 11.2010
Environmental Tech
Coulee medical center
11.2007 - 01.2009
Seasonal Cleaner
Trail west Motel
04.2007 - 09.2007
Seasonal Manager of Housekeeping
Sunbanks Resort
04.2006 - 10.2006
Waitress
Sage
02.2006 - 12.2006
Helper Clerk
Safeway
01.2006 - 02.2007
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