Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Sickler

Joliet,IL

Summary

Goal-oriented individual versed in greeting a high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Sales Associate

Footlocker Inc.
12.2022 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Help customers locate products and checked store system for merchandise at other sites.
  • Prepare merchandise for sales floor by pricing or tagging.
  • Rotate stock and restocked shelves to maintain product availability and store appearance.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Answer customer questions about sizing, accessories, and merchandise care.
  • Solve customer challenges by offering relevant products and services.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

Gerber Collision
08.2021 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answer constant flow of customer calls with minimal wait times.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain up-to-date knowledge of product and service changes.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Train new personnel regarding company operations, policies and services.
  • Managed over 50 calls per day

Server

Sherwood Oaks
07.2017 - 08.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.

Education

Buisness

Maryville University of Saint Louis
St Louis, MO
08.2019

High School Diploma -

Minooka Community High School
Minooka, IL
05.2019

Skills

  • Answering Customer Questions
  • Shipment Processing
  • Credit and Cash Transactions
  • Suggestive Selling
  • Teamwork and Collaboration
  • Financial Records Analysis
  • Sales Trends
  • Verbal and Written Communication
  • Quotas and Goals
  • Adapts to Diverse Groups
  • Excellent People Skills
  • Customer Service
  • Reading Comprehension Skills
  • Conflict Resolution

Timeline

Sales Associate

Footlocker Inc.
12.2022 - Current

Customer Service Representative

Gerber Collision
08.2021 - Current

Server

Sherwood Oaks
07.2017 - 08.2019

Buisness

Maryville University of Saint Louis

High School Diploma -

Minooka Community High School

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Kristina Sickler