Kristina Silchenkova

• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications and treatments as prescribed by the veterinarian.
• Assisting our team of board-certified specialists in care and surgical procedures
• Performing all laboratory in-hospital procedures and to prepare specimens for outside laboratories
• Taking patient histories, monitoring vitals, and checking weights on patients
• Cleaning, stocking, transferring and discharging patients
• Cleaning and sterilizing surgical instruments.
• Have an understanding the differences between surgical instruments.
• Preparing patients for surgeries, shaving, cleaning surgical area and positioning patients for surgery.

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Responded to customer calls and emails to answer questions about products and services.
• Receives and relays client correspondence and updates client financial records
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Reading though medical records to ensure we have abutting records, reach out to other clinic to obtain additional records, imaging, diagnostics as needed.
• Coordinating with other departments for additional imaging/diagnostics prior to or same day procedures.
• Coordinating emergent procedures with surgeons and clients.
• Understanding differences between emergency and routine procedures

• Responsible for communications and collaboration between the front desk reception and surgery center
• Organization and prioritization are the core elements to ensure smooth transactions for scheduled surgeries
• Schedule appointments and surgeries time appropriately and provide clients with pre-appointment recommendations i.e
• Fasting or medications
• Provide compassionate care to patients and clients
• Field questions and inquires about services, triage, and products
• Fill prescriptions and administer medication/shots
• Know common drugs, side effects, reactions, protocols and be able to explain them to clients
• Ensure hospital policies and procedures are followed when handling client concerns and complaints
• Audit patient charts/ Process invoice transactions.

• Client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors
• Answers telephones, greets clients and prepares patient files, receives and relays correspondence and updates client financial data
• Placing outbound calls for follow-ups and reaching out to prospective clients and other medical facilities
• Manages medical records, charts, reports and correspondences
• Committed to delivering the highest quality patient care with exceptional service by providing fast, efficient and caring interface with clients
• Excellent listening and communication skills
• Compassion for pets and people - as well as awareness and understanding of others' reactions.
• New employee training

• Provided policy and service information

• Requires comprehensive knowledge of pet care products and procedures
• Skilled in handling and maintaining good rapport with customers
• Ability to operate basic computer applications
• Strong management and organizational skills with the ability to meet sales targets
• Possess excellent sales, communication and negotiation skills
• Ability to work in a team with strong multitasking skills
• Responsible for stocking shelves and helping customers in cleaning animal cages and maintaining the store
• Handle the tasks of assisting customers by providing tips and methods of pet care
• Perform responsibilities of welcoming and handling customer queries on pet care products
• Ensure that the products are well stocked to meet customer requirements on time and efficiently.

• Help clients in their daily personal tasks, such as bathing or dressing
• Provide basic health-related services according to a client's needs, such as checking vital signs or administering prescribed medication at scheduled times
• Do light housekeeping
• Organize a client's schedule and plan appointments
• Arrange transportation to doctors' offices or for other kinds of outings
• Shop for groceries and prepare meals to a client's dietary specifications
• Provide companionship