Kristina Simons
Princeton,TEXAS
Summary
Dynamic and dedicated professional with extensive experience in front desk operations at Texas Health Resources. Proven ability in insurance verification and patient scheduling, enhancing patient satisfaction and care coordination. A reliable team player adept at managing high call volumes while maintaining confidentiality and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Texas Health Resources Arlington Memorial Hospital
07.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for surgical procedures
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Verified eligibility and compliance with authorization requirements for service providers.
Administration Assistant
Simons Plumbing LLC
07.2019 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Patient Support Specialist
Carevide
06.2017 - 05.2019
- Served as a liaison between patients, families, physicians, and other healthcare professionals to
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Stepful
01.2025
High School Diploma -
Commerce High School
Commerce, TX05.2015
Skills
- Front desk operations
- Medical terminology
- Patient scheduling
- Insurance verification
- EMR / EHR
- Reliable team player
Certification
Basic Life Support
Certified Medical Assistant
Timeline
Medical Receptionist
Texas Health Resources Arlington Memorial Hospital
07.2024 - Current
Administration Assistant
Simons Plumbing LLC
07.2019 - 03.2024
Patient Support Specialist
Carevide
06.2017 - 05.2019
Basic Life Support
Certified Medical Assistant
Stepful
High School Diploma -
Commerce High School
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