KRISTINA SOLIZ
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Guest Service Expert Server
JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current
- Assisted in the coordination of events and functions held at the property, ensuring seamless execution and positive experiences for all attendees.
- Implemented training programs for new team members to ensure consistent delivery of exceptional guest service.
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
- Streamlined restaurant operations for increased efficiency, multitasking between guest services and side work duties.
Server
Roadhouse
07.2019 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Manager
Martino Eye Care
12.2019 - 01.2022
- High call volume, booking new patients/established patients for exams
- Oversee the front office staff
- Outpatient Care
- Medical and Optical claims
- Handler of the schedule and payroll for a ten person staff
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Banquet Server, Banquet Bartender, Pool Bartender, AM/PM Server
Omni Hotels and Resorts
10.2016 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled food and beverage orders for up to 1,000 guests, delivering prompt and friendly service.
Floor Manager
Luchazie Restaurant and Catering
08.2012 - 07.2018
- Keeping updated and invoices for any off site events
- Make employee schedules and lead floor sales
- Serving our customers in a timely manner
- Managed team of 15-20 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
Education
Some College (No Degree) -
Alamo Colleges
Some College (No Degree) -
Texas A&M University - Kingsville
Diploma -
San Diego High School
05.2014
Skills
- Excellent customer service
- Time management abilities
- Patience Maintenance
- Complaint Handling
- Strong empathy
- Multitasking proficiency
- Guest relations
- Leadership
- Interpersonal skills
- Active listening
- Problem solving
- Microsoft Office
- Strong work ethic
- Guest engagement
References
- Stephanie Chavez, Optician, (915) 309-9021
- Luis Pizzini, Business Owner, (361) 460-1092
- Alexandra Ogden, Medical Office Staff, (210) 548-5254
- Sylvia Maynard, Food & Beverage Director, (361) 222-0292
Timeline
Guest Service Expert Server
JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current
Office Manager
Martino Eye Care
12.2019 - 01.2022
Server
Roadhouse
07.2019 - 05.2023
Banquet Server, Banquet Bartender, Pool Bartender, AM/PM Server
Omni Hotels and Resorts
10.2016 - 07.2019
Floor Manager
Luchazie Restaurant and Catering
08.2012 - 07.2018
Some College (No Degree) -
Texas A&M University - Kingsville
Diploma -
San Diego High School
Some College (No Degree) -
Alamo Colleges
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