KRISTINA SOLIZ
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Lifestyle Customer Service
JW Marriott San Antonio Hill Country Resort & Spa
05.2023 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
Server
Roadhouse
07.2019 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Manager
Martino Eye Care
12.2019 - 01.2022
- High call volume, booking new patients/established patients for exams
- Oversee the front office staff
- Outpatient Care
- Medical/optical claims
- Handler of the schedule/Payroll
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Banquet Server, Banquet Bartender, Pool Bartender, AM/PM Server
Omni Hotels and Resorts
10.2016 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled food and beverage orders for up to 1,000 guests, delivering prompt and friendly service.
Floor Manager
Luchazie Restaurant and Catering
08.2012 - 07.2018
- Keeping updated and invoices for any off site events
- Make employee schedules and lead floor sales
- Serving our customers in a timely manner
- Managed team of 15-20 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
Education
Some College (No Degree) -
Alamo Colleges
San Antonio, TX 08.2024 -
Some College (No Degree) -
Texas A&M University - Kingsville
Kingsville, TX 08.2014 - 05.2018
Diploma -
San Diego High School
San Diego, Tx05.2014
Skills
- Excellent customer service
- Microsoft Office
- Problem solving
- Active listening
- Interpersonal skills
- Leadership
- Communication
- Time management
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Time management abilities
- Computer Skills
References
- Stephanie Chavez, Optician, (915) 309-9021
- Luis Pizzini, Business Owner, (361) 460-1092
- Alexandra Ogden, Medical Office Staff, (210) 548-5254
- Sylvia Maynard, Food & Beverage Director, (361) 222-0292
Timeline
Some College (No Degree) -
Alamo Colleges
08.2024 -
Lifestyle Customer Service
JW Marriott San Antonio Hill Country Resort & Spa
05.2023 - Current
Office Manager
Martino Eye Care
12.2019 - 01.2022
Server
Roadhouse
07.2019 - 05.2023
Banquet Server, Banquet Bartender, Pool Bartender, AM/PM Server
Omni Hotels and Resorts
10.2016 - 07.2019
Some College (No Degree) -
Texas A&M University - Kingsville
08.2014 - 05.2018
Floor Manager
Luchazie Restaurant and Catering
08.2012 - 07.2018
Diploma -
San Diego High School
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