Kristina Spooner
Barrington,NH
Summary
Dynamic and results-oriented professional with a proven track record at Portsmouth Naval Shipyard and Walmart, enhancing team productivity and customer satisfaction. Skilled in problem-solving and verbal communication, successfully overhauled customer service protocols, boosting satisfaction scores by overhauling customer service protocols. Demonstrates a strong ability to learn quickly, ensuring safety and compliance while fostering a positive and collaborative work environment.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
17
17
years of professional experience
Work History
Fabric Worker
Portsmouth NavelShipyard
Kittery, ME
07.2022 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Learned all required tasks quickly to maximize performance.
- Well rounded with leading a crew or heat sealing a containment for any job
Manager
Walmart
Portsmouth, NH
11.2007 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
Marshwood High School
South Berwick, ME2007
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Heavy lifting
- Creativity and innovation
- Verbal and written communication
- OSHA requirements
- Work planning and scheduling
- Safety and compliance
- Crew support
- Teamwork and collaboration
- Task prioritization
- Positive attitude
- Willingness to learn
- Flexible schedule
Timeline
Fabric Worker
Portsmouth NavelShipyard
07.2022 - Current
Manager
Walmart
11.2007 - 07.2022
High School Diploma -
Marshwood High School