Kristina Stepanyan
Beverly Hills,CA
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager and HR Executive
Quill & Arrow, LLP
01.2020 - 08.2023
- Managed day-to-day office operations, ensuring a smooth workflow and efficient use of resources.
- Oversaw team management, including recruitment, training, and performance evaluations of all in-office staff and virtual staff.
- Coordinated office events, including meetings, seminars with various medical professionals, and social gatherings, to educate, encourage, boost team morale, and foster a positive work environment.
- Handled attorney billing processes, ensuring timely and accurate invoicing to clients.
- Prepared lemon law lawsuits and various legal documents, including arbitration forms, for filing with the Superior Courts of California.
- Examined and negotiated contracts for products and services
- Participated in conferences and seminars to introduce innovative tools and technologies that could benefit the company's growth and streamline the process of operations.
- Played a key role in the smooth and successful merger of a new firm.
- Trained all legal support staff and attorneys on legal procedures and document preparation.
- Managed the offboarding process for departing employees, including conducting exit interviews and ensuring a smooth transition.
- Structured all departments within the law firm, both in lemon law and personal injury litigation, to enhance overall efficiency and productivity.
- Managed the firm's HR functions, including payroll, benefits administration, and compliance with employment laws.
- Maintained personnel records and facilitated onboarding for new hires.
- Collaborated with legal professionals to streamline administrative processes and improve office efficiency.
- Implemented cost-effective solutions for office supplies and equipment, optimizing budget utilization.
- Assisted in the development and implementation of office policies and procedures.
- Acted as a liaison between attorneys, staff, and clients, ensuring effective communication.
- Contributed to the successful growth and development of the firm during my tenure.
President
Personal Injury Solution, Inc.
09.2017 - 01.2020
- Personal injury case management for multiple firms.
- Conducted face-to-face client sign-ups.
- Scheduled clients for necessary treatments and appointments.
- Conducted follow-ups and file reviews.
- Assisted attorneys with file preparations for depositions, mediations, and trials.
- Gathered medical records and bills for client files.
- Reviewed demands and negotiated liens.
Director of Marketing
Expert MRI
02.2017 - 09.2017
- Oversaw team management.
- Reviewed weekly team reports.
- Organized and attended events, including networking events.
- Established and maintained professional partnerships with law firms and physicians' offices.
- Contributed to the growth of new/existing accounts.
- Coordinated with a creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Organized and executed robust, creative experiential marketing events.
Supervisor
Global Holdings, Inc.
12.2011 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted marketing campaigns targeting attorneys and physicians.
- Hosted meetings and events to promote the company.
- Negotiated settlements on bills owed.
- Managed accounts receivables, bringing in significant monthly revenue.
Medical Lien Specialist
Pogosyan, Inc.
11.2005 - 11.2011
- Specialized in workers' compensation and personal injury liens.
- Conducted lien negotiations.
- Filed DOR's and liens with the Workers Compensation Appeals Board.
- Verified workers' compensation claims.
- Managed multi-line phones, and inventory checks, and provided excellent customer service.
- Handled daily data entry functions and organized office tasks.
Education
Certificate of Completion - Alternative Dispute Resolution (ADR)
Santa Monica College
Santa Monica, CA11.2022
High School Diploma -
American Christian Academy
Anderson, CA01.2001
Skills
- Database Administration CRM Software (Clio, Clio Grow, Filevine)
- Filing legal documents with Superior Courts Of California Senior Leadership Support
- Policy and Procedure Modification
- Exceptional writing capabilities
- Outstanding research and information management skills Proficiency in Microsoft Word, Excel, PowerPoint, Slack, Outlook, and various social media platforms
- Team Bonding
- Information Protection
- Business Administration
- Project Management
- Mail Handling
- Travel Arrangement Management
- Vendor Liaising
- Enforce Policies
- Leadership and Change Management
- Staff Training
- Administering Payroll
- Event Coordination
- Regulatory Compliance
- Policy Implementation
- Coaching and Training
- Travel Coordination
- Workflow Planning
- Customer Relations
- Office Supplies and Inventory
- Workflow Optimization
- Excellent Multitasking
- Abilities Training and Development
- Biweekly Payroll Processing
- Conflict Management
- Human Resources and Benefits
- Client Correspondence
- Accounts Payable and Receivable
- Documentation Budgeting
- Administration and Operations
- Customer Service Management
- Evaluate Performance
- Licensing Requirements (Managing all attorney bar fees and facilitating admissions to various branches of the California federal court system)
Timeline
Office Manager and HR Executive
Quill & Arrow, LLP
01.2020 - 08.2023
President
Personal Injury Solution, Inc.
09.2017 - 01.2020
Director of Marketing
Expert MRI
02.2017 - 09.2017
Supervisor
Global Holdings, Inc.
12.2011 - 02.2017
Medical Lien Specialist
Pogosyan, Inc.
11.2005 - 11.2011
Certificate of Completion - Alternative Dispute Resolution (ADR)
Santa Monica College
High School Diploma -
American Christian Academy
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