Kristina Stone
Kalispell,MT
Summary
Highly productive and focused Administrative leader with 15 years of experience in administrative and leadership roles. Skilled in delivering superior executive support, coordinating operations, and optimizing team performance. Proficient in scheduling, process improvements, and efficiency enhancement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher Coordinator/Lumber Associate
Sliters Lumber and Building Supply
Somers, MT
06.2022 - Current
- Enhance operational efficiency by skillfully managing daily delivery and work schedules.
- Provide guidance to drivers regarding routes, traffic conditions, and other related issues.
- Ensure compliance with local laws while driving vehicles or operating equipment.
- Provide customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Analyze and determine the most cost-efficient approaches to transport goods based on their weight, volume, destination, and required delivery time.
- Monitor driver performance for timeliness and safety compliance.
- Organize timely emergency shipments in line with established procedures.
- Utilize GPS technology to track vehicles and their movements.
- Develop organized run schedules for daily functioning of operations.
Dispatch/Operations Supervisor
Mountain Climber - Flathead Co. Public Transit
Kalispell, MT
01.2012 - 06.2022
- Set schedules, implemented new policies and worked with director to optimize operational procedures and establish clear objectives.
- Provided guidance, training, and management support to a team of 16 employees resulting in improved overall performance.
- Supervised the process of resolving rider and driver concerns.
- Reviewed and investigated payroll entries, documents and reports to identify errors and inconsistencies
- Developed job postings, recruited candidates, and scheduled interviews to fill vacant positions.
- Reviewed background checks, references, and identification of potential candidates.
- Reacted promptly to critical situations with utmost efficiency and effectiveness.
- Led in the delivery of effective safety training programs and traffic safety instruction, leading to notable advancements in the safety culture within different personnel groups.
- Helped in establishing objectives and goal-oriented approaches for the organization.
- Evaluated existing systems and processes to identify areas for improvement.
- Collaborated with the director in the development of the budget and forecasted expenses.
- Participated in networking events to promote organizational interests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Generated comprehensive reports analyzing operational performance metrics for presentation to senior management and government agencies.
- Assisted with hiring by conducting interviews and providing recommendations for new hires.
- Tracked project progress and offered prompt feedback to team members.
Customer Service Representative/Sales Representative
Amerigas Partners Lp
Kalispell, MT
09.2007 - 12.2011
- Conducted calls to evaluate potential customers' requirements and propose value offerings.
- Closed deals successfully with minimal supervision through adept negotiation skills.
- Prepared and processed contracts and order forms for new or existing customers
- Created and maintained quotes for sales orders while successfully managing payment processing deadlines.
- Provided customers with information on products and services, offering suitable solutions.
- Responded to customer inquiries and resolved issues both in-person and over the phone.
- Conducted safety trainings for store staff.
Education
High School Diploma -
Sherrard High School
Sherrard, ILSkills
- Route Planning
- Fleet Management
- Compliance standards
- Cost Control
- Scheduling Coordination
- Dispatch Coordination
- Safety Compliance
- Budget Analysis
- Issues Resolution
- Cross-functional team leadership
- Hiring and Retention
- Staff Supervision
- Training and mentoring
- Staff Discipline
Certification
- Certificate of Completion from the Community Transportation Association of America Certified Community Transit Supervisor.
- Certificate of Completion from the Community Transportation Association Of America, Financial Management for Transit Agencies.
- Certificate of Completion from the Community Transportation Association of America - Handling Conflict and De-escalation Skill for Transit Drivers and Supervisors.
- Certification Community from the Community Transportation of America in Passenger Assistance Safety and Sensitivity.
Timeline
Dispatcher Coordinator/Lumber Associate
Sliters Lumber and Building Supply
06.2022 - Current
Dispatch/Operations Supervisor
Mountain Climber - Flathead Co. Public Transit
01.2012 - 06.2022
Customer Service Representative/Sales Representative
Amerigas Partners Lp
09.2007 - 12.2011
High School Diploma -
Sherrard High School
- Certificate of Completion from the Community Transportation Association of America Certified Community Transit Supervisor.
- Certificate of Completion from the Community Transportation Association Of America, Financial Management for Transit Agencies.
- Certificate of Completion from the Community Transportation Association of America - Handling Conflict and De-escalation Skill for Transit Drivers and Supervisors.
- Certification Community from the Community Transportation of America in Passenger Assistance Safety and Sensitivity.
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