Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Streeter

Dawson,GA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 9 plus years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Progressive Insurance
11.2021 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Lead

Conduent State Healthcare
01.2016 - 02.2019
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer calls and emails to answer questions about products and services.

Education

High School Diploma -

Randolph Clay High School
Cuthbert, GA
05.2005

Skills

  • Customer Support
  • Appointment Scheduling
  • Clerical Support
  • Team Collaboration
  • Safety Regulations
  • Regulatory Compliance
  • Customer Service
  • Product Knowledge
  • Health care experience
  • medicaid and medicare experience

Timeline

Customer Service Associate

Progressive Insurance
11.2021 - 09.2023

Customer Service Lead

Conduent State Healthcare
01.2016 - 02.2019

High School Diploma -

Randolph Clay High School
Kristina Streeter