Overview
Work History
Education
Skills
Timeline
Generic

Kristina Studebaker

Washington,MO

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Wipro Remote
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Consistent and Quality Data Entry

Late Stage Collector

Bread Financial
08.2022 - 10.2023
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.

Interior Painter

Advanced Manufactured home and property Management
07.2017 - 08.2022
  • Prepare walls for paint and repair minor damage
  • Paint interior of properties
  • Implemented proper safety procedures, minimizing accidents and maintaining a secure working environment.
  • Prevented paint overspray damage to surrounding areas by properly masking off surfaces before beginning work.
  • Collaborated with clients to determine color schemes and design preferences for customized results.
  • Completed projects within strict deadlines, ensuring timely completion and client satisfaction.
  • Maintained organization of tools and equipment, leading to increased efficiency on job sites.
  • Performed touch-ups post-project completion to guarantee client satisfaction with the final product''s appearance.

Members Financial Counselor

Gateway Metro Federal Credit Union
12.2015 - 09.2017
  • Assisted members in making payments and applying for loans
  • Skip tracing on loans that were delinquent
  • Made consistent attempts to contact customers with delinquent accounts
  • Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Acted as an advocate for clients during creditor negotiations, working towards mutually beneficial agreements that facilitated debt resolution.

Assistant Manager

Blue Duck Hospitality Group
08.2010 - 07.2017
  • Server/bartender prepared the schedule for front of house
  • Expedited orders from the kitchen

Customer Service Representative

Moore Nissan/Jeep
05.1997 - 10.2004
  • Inbound and outbound service and parts calls
  • Collected payments for service and parts
  • Checked in vehicles for service

Education

High school or equivalent -

Eureka High School
Eureka, MO
05.1996

Skills

  • Assistant Manager Experience
  • Cash Handling
  • Time Management
  • Goal setting
  • POS
  • Store Management Experience
  • Upselling
  • Customer service
  • Microsoft Excel
  • Windows
  • Typing
  • Microsoft Office
  • Microsoft Word
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Payment Processing
  • Professional telephone demeanor
  • Follow-up skills
  • Paperwork Processing
  • Data Collection
  • De-Escalation Techniques
  • Building rapport
  • Filing
  • Dispute Resolution
  • Assertiveness
  • Recordkeeping strengths
  • Account Management
  • Assistant Manager Experience
  • Cash Handling
  • POS
  • Store Management Experience
  • Upselling
  • Customer service
  • Microsoft Excel
  • Windows
  • Typing

Timeline

Customer Service Representative

Wipro Remote
04.2024 - Current

Late Stage Collector

Bread Financial
08.2022 - 10.2023

Interior Painter

Advanced Manufactured home and property Management
07.2017 - 08.2022

Members Financial Counselor

Gateway Metro Federal Credit Union
12.2015 - 09.2017

Assistant Manager

Blue Duck Hospitality Group
08.2010 - 07.2017

Customer Service Representative

Moore Nissan/Jeep
05.1997 - 10.2004

High school or equivalent -

Eureka High School

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Kristina Studebaker