Kristina Suder
Littlefield,CO
Summary
Dynamic and compassionate professional with a diverse background spanning emergency care, customer service, and administrative support, notably at Kaiser Permanente. Excelled in fostering nurturing environments, streamlining lab processes, and enhancing customer service. Skilled in interpersonal communications and administrative tasks, achieving significant improvements in efficiency and client satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive when working with little to no supervision. Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction. Track record of effectively managing client relationships and resolving issues promptly.
Overview
34
34
years of professional experience
Work History
Respite Caregiver
Age With Grace
11.2019 - Current
- Provided emotional support and companionship to clients, fostering a nurturing and trusting environment.
- Provided transportation for clients to appointments or social outings while maintaining punctuality and adhering to safety protocols.
- Collaborated with healthcare professionals to develop and implement customized care plans, addressing each client''s unique needs.
- Demonstrated adaptability by tailoring care strategies to accommodate clients'' fluctuating needs or preferences.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Clinical Lab Assistant
Kaiser Permanente
02.2010 - 11.2019
- Collaborated cross-functionally with other lab departments on complex cases, improving overall diagnostics capabilities.
- Created a unit based team to reduce turnaround time for urgent tests by prioritizing workload efficiently during peak hours.
- Improved laboratory efficiency by streamlining sample processing and documentation procedures.
- Provided exceptional support to clinical staff with prompt response times for critical test result inquiries.
- Conducted wide range of laboratory tests and recorded results.
Administrative Assistant
RW Sports
08.2002 - 02.2010
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Emergency Room Technician
Kaiser Permanente
01.1991 - 08.2002
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
- Liaised between nurses, physicians, patients and visitors.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Education
Some College (No Degree) - Emergency Medical Technician
Arapahoe Community College
Littleton, COPhlebotomy
Arapahoe Community College
Littleton, COSkills
- Strong Communication Skills
- Travel research
- Exceptional customer service
- Administrative tasks
- Interpersonal communications
- Flight arrangement
- Accommodations booking
- Client networking
Timeline
Respite Caregiver
Age With Grace
11.2019 - Current
Clinical Lab Assistant
Kaiser Permanente
02.2010 - 11.2019
Administrative Assistant
RW Sports
08.2002 - 02.2010
Emergency Room Technician
Kaiser Permanente
01.1991 - 08.2002
Some College (No Degree) - Emergency Medical Technician
Arapahoe Community College
Phlebotomy
Arapahoe Community College
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