Kristina Sunder
Tucson,AZ
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Key Holder/Sales Associate
The Fragrance Outlet
Marana
01.2024 - Current
- Sales also open and close store
Customer Service Representative
Chamberlain Group
Tucson
06.2021 - 04.2023
- Tech support for garage door openers
Customer Service Representative
Afni
Tucson
05.2019 - 06.2021
- Assisted customers with billing, payments opening a new line of service.
Customer Service Representative
Alorica
Tucson
01.2016 - 05.2019
- Assist with member orders also assist with agents for prepayments and other questions on member's accounts
Account Manager
Cp Graphics
Tucson
09.2013 - 11.2015
- Printing answering phones and helping with accounts for printing jobs
Shipping/Customer Service
Fed Ex Office and Print Center
Tucson
08.2001 - 10.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Education
High School Diploma -
Ponca HS
Ponca, OK, USSkills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- CSR
- Typing
- Technical Support
- Account Management
- Communication skills
- Computer skills
- Grocery store
- Retail sales
- Cash handling
- Merchandising
- Organizational skills
- Logistics
- Cash register
- Upselling
- Sales
- Basic math
- Phone etiquette
- Management
- Retail math
- Technical support
- Windows
- Driving
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Software troubleshooting
- Leadership
- Process improvement
- Office experience
- Front desk
Certification
Driver's License
Timeline
Key Holder/Sales Associate
The Fragrance Outlet
01.2024 - Current
Customer Service Representative
Chamberlain Group
06.2021 - 04.2023
Customer Service Representative
Afni
05.2019 - 06.2021
Customer Service Representative
Alorica
01.2016 - 05.2019
Account Manager
Cp Graphics
09.2013 - 11.2015
Shipping/Customer Service
Fed Ex Office and Print Center
08.2001 - 10.2012
High School Diploma -
Ponca HS
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