Kristina Thomas
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Overnight Concierge
Bozzuto Management Company
Washington, DC
06.2022 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Owner
TheCompaniesByKT LLC
Washington, DC
04.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Service Specialist
Law Groom Group
Washington, DC
07.2017 - 12.2018
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
Receptionist Administrator
Manatt
Washington, DC
02.2016 - 11.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled initial and return appointments for Manatt clients, adhering to internal policies while accommodating individual customer
Education
Associates Degree - Business Administration
University of Phoenix
Tempe, AZ08.2017
Skills
- Greet Guests
- Running Guest Errands
- Special Requests
- Personalized Support
- Information Updates
- Management Interaction
- Active Listening
- Concierge Assistance
- Guest Experiences
- Office Support
- Mail Receiving and Delivery
- Business Services
- Calendar and Scheduling Software
- Guest Satisfaction
- Guest Accommodations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Overnight Concierge
Bozzuto Management Company
06.2022 - Current
Service Specialist
Law Groom Group
07.2017 - 12.2018
Owner
TheCompaniesByKT LLC
04.2017 - Current
Receptionist Administrator
Manatt
02.2016 - 11.2017
Associates Degree - Business Administration
University of Phoenix