Kristina Thomas
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Overnight Concierge
Bozzuto Management Company
06.2022 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Owner
TheCompaniesByKT LLC
04.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Service Specialist
Law Groom Group
07.2017 - 12.2018
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
Receptionist Administrator
Manatt
02.2016 - 11.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled initial and return appointments for Manatt clients, adhering to internal policies while accommodating individual customer
Education
Associates Degree - Business Administration
University of Phoenix
Tempe, AZ08.2017
Skills
- Greet Guests
- Running Guest Errands
- Special Requests
- Personalized Support
- Information Updates
- Management Interaction
- Active Listening
- Concierge Assistance
- Guest Experiences
- Office Support
- Mail Receiving and Delivery
- Business Services
- Calendar and Scheduling Software
- Guest Satisfaction
- Guest Accommodations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Overnight Concierge
Bozzuto Management Company
06.2022 - Current
Service Specialist
Law Groom Group
07.2017 - 12.2018
Owner
TheCompaniesByKT LLC
04.2017 - Current
Receptionist Administrator
Manatt
02.2016 - 11.2017
Associates Degree - Business Administration
University of Phoenix
Similar Profiles
Andy SorianoAndy Soriano
Maintenance Technician at Bozzuto Management CompanyMaintenance Technician at Bozzuto Management Company
Teferi KiroseTeferi Kirose
Lead Maintenance Technician at Bozzuto Management CompanyLead Maintenance Technician at Bozzuto Management Company
Christian ShipmanChristian Shipman
Executive Concierge at Bozzuto Management CompanyExecutive Concierge at Bozzuto Management Company