Kristina Thomas

• Guided sales prospects on resort property tours and followed up with targeted sales presentations.
• Developed top-tier negotiating skills and turned customer objections into sales opportunities.
• Participated in continuing education classes.
• Generated quality referrals or sales leads.
• Cultivated mutually beneficial client relationships and maintained communication via phone and email.

• The primary purpose of the Event Service Manager is to develop catering accounts, detail, and help execute successful catering events to achieve assigned catering and associated room revenue goals
• Serve as the onsite contact for all assigned groups, as well as work with the customer to produce
• Banquet Event Orders and Convention Resumes, ensuring that all special arrangements are properly documented;
• Ensure timely distribution of all Banquet Event Orders and Group Resumes to the appropriate departments and follow up on any questions;
• Maintain detailed files, notes, records, and trace systems to ensure the meeting and event experience meet the customer's expectations;
• Verify space requirements and meeting room set-up with the client and ensure that public space needed is properly maintained and in good condition;
• Confirm revisions in agendas, room blocks, etc
• And notify corresponding departments in a timely manner;
• Finalize the program/agenda with client and check all scheduled functions one hour prior to start time;
• Review event sheets and work with appropriate departments to ensure quality and satisfaction;
• Offer pre and post-convention meetings giving the customer to communicate with the hotel teams on expectations and areas the hotel opportunity to customer and coordinate the meetings professionally; and
• Any and all other work as required to complete the primary purpose of the position.

• Is responsible for: providing great customer service to prospect clients and actively promoting the company's services
• Providing assistance to the adjusters with new clients, managing their calendars and actively resolving scheduling conflicts
• Tracking adjuster
• Kristina Thomas - page 1 performance and customer satisfaction
• Actively resolving issues that arise with new or current clients
• Provide management with ideas for new campaigns and better results after analyzing reports and data.

• Gathers all necessary details from group sales team and future guests necessary to execute group bookings with accuracy and according to contract
• Showcases hotel services and amenities during inquiry and reservation request phone calls
• Earned reputation for resolving reservation issues, while building customer loyalty and professionally representing Hilton brand when handling situations regarding family emergencies, weather condition and other types of unforeseen situations
• Utilizes multiple hotel software programs to build reservation blocks, manage group inventory, and audit group blocks after departure
• Coordinates and participates in weekly meetings with sales, front office, and revenue management departments
• Creates reports for sales and revenue management teams.

• Greeted guest, completed registration, and assessed opportunities to offer upgrades
• Assisted guests with final payments and checkout
• Demonstrated a thorough knowledge of hotel information and local area
• Responded to guest inquiries and requests and resolved issues in a timely, friendly and efficient manner
• Documented guest complaints and worked with hotel team to resolve issues, while ensuring guest satisfaction.

Study Abroad for 6 months.