Kristina Toni-Ann Landell
Fort Lauderdale,FL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
2025
2025
years of professional experience
Work History
Customer Service Supervisor
Teleperformance
- Current
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Worked with internal teams to understand business needs and changing strategies
Data Entry
Dunkin' Donut
01.2023 - 02.2024
- Accurately entered and updated large volumes of data into databases and spreadsheets with a 99% accuracy rate
- Managed data entry tasks including data validation, correction, and duplication detection, reducing errors by 20%
- Processed confidential information with adherence to company security protocols, maintaining strict confidentiality
- Identified and resolved discrepancies in data input, contributing to a 25% reduction in data-related issues
- Utilized Excel and database software to organize and analyze data, leading to a 15% improvement in reporting efficiency
- Collaborated with cross-functional teams to gather data requirements and ensure data integrity across departments
Customer Service Representative
Burger King
09.2022 - 12.2022
- Assisted customers with billing inquiries and payment processing, achieving a 20% reduction in billing-related escalations
- Provided exceptional customer service by handling 50+ customer inquiries daily through phone, email, and live chat, achieving a 95% customer satisfaction rate
- Processed customer orders, returns, and exchanges efficiently, maintaining a 98% accuracy rate in transaction processing
- Maintained detailed records of customer interactions in CRM systems, ensuring data accuracy and enabling seamless follow-up
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Assisted staff with resolving complex customer issues and implementing targeted solutions
Education
Degree -
Piper High School
Sunrise, FL06.2022
Skills
- Compliance knowledge
- Documentation & reporting
- Analytical Skills
- Medical coding
- Insurance verification
- Efficient and detail oriented
- Call Documentation
- Order and Refund Processing
- Data Entry
- Conflict resolution
- CRM
- Policy interpretation
Timeline
Data Entry
Dunkin' Donut
01.2023 - 02.2024
Customer Service Representative
Burger King
09.2022 - 12.2022
Degree -
Piper High School
Customer Service Supervisor
Teleperformance
- Current
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