Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Torrez

Albuquerque,NM

Summary

Professional experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.

Overview

12
12
years of professional experience

Work History

SAHM/Live-In Elderly Caregiver

Self-employeed
06.2021 - Current
  • Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.

Call Center/Retail Expert

T-Mobile
08.2016 - 06.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Served as a liaison between the Customer Service team and other departments, fostering collaboration and open communication to best serve our customers.

Cashier

Valero
07.2012 - 08.2016
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Restocked and organized merchandise in front lanes.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.

Education

No Degree - Business Office Technologies

Albuquerque Job Corps
Albuquerque, NM
02-1999

Skills

  • Data Entry
  • Service Coordination
  • Maintaining call metrics
  • Verbal Communication
  • Critical Thinking
  • Documentation and Recordkeeping
  • Database entry
  • Multi-Line Phone Systems

Timeline

SAHM/Live-In Elderly Caregiver

Self-employeed
06.2021 - Current

Call Center/Retail Expert

T-Mobile
08.2016 - 06.2021

Cashier

Valero
07.2012 - 08.2016

No Degree - Business Office Technologies

Albuquerque Job Corps

Similar Profiles

CREATE PROFILE
Kristina Torrez