Kristina Toto
Ridgewood
Summary
Goal-oriented and dedicated service professional, equipped with a passion in building relationships with customers and assisting them with financial needs.
Overview
25
25
years of professional experience
Work History
Client Consultant
Flagstar
11.2020 - Current
- Open new accounts including checking, savings, cd's, Ira's, and business accounts
- Administered accurate processing of customer transactions such as withdrawals, deposits, money orders, bank checks, and transfers
- Utilized strategic methods in promoting and cross selling bank products based on customer needs
- Exceed customer service expectations by maintaining high standards of communication, resulting in a 30% increase in customer retention
- Assisted with training new hires with Teller and Platform fundamentals
- Identified growth opportunities through tracking performance on Salesforce to get actionable data
- Recognized for drawer-count accuracy, customer service excellence and outstanding work ethic
- Assist branch supervisory staff with preparation of daily branch summary
Customer Service Representative
BP Group
07.2019 - 03.2020
- Address client needs to guarantee optimum customer satisfaction and profitability improvement
- Prepare weekly time reports and confirm assigned staff hours and expenses
- Generate new sales leads from service inquiries, while properly dispatching personnel to emergency service calls
- Closely track and apply corrective action plans to all customer complaints in a timely manner
Branch Service Representative
Valley Bank
03.2010 - 07.2019
- Supported branch in achieving quarterly goals through development and implementation of innovative strategies
- Managed diverse banking operations, ensuring compliance with regulations and enhancing customer satisfaction.
- Conducted regular audits of financial transactions to ensure compliance and accuracy in reporting
- Developed and maintained strong relationships with clients, addressing their banking needs effectively.
- Experience in providing coaching to meet and/or exceed production goals
Customer Service Representative - Receptionist
Meyer Chevrolet
08.2007 - 01.2009
- Provided quick responses to client inquiries and issues through phone
- Acted as cashier and office assistant, in charge of the overall operations of the Service Department
- Efficiently managed the identification and filing of service invoices
- Performed accounts receivable and accounts payable functions as needed
Customer Service \ Teller
Ridgewood Savings Bank
10.2005 - 05.2007
- Received deposits and loan payments, converted checks to cash, processed savings withdrawals, and sold cashier's checks and money orders as part of account services for clients
Cashier - Sales Associate
Toys R Us
09.2000 - 11.2005
- Operated a cash register for cash, check and credit card transactions
- Cleaned and Organized the store
- Communicated information to customers about product quality, value, and style
Education
GED - Business
Christ The King
Middle Village, NY06.2001
Skills
- Relationship management
- Microsoft Office
- Fraud Prevention
- Cross-selling
Timeline
Client Consultant
Flagstar
11.2020 - Current
Customer Service Representative
BP Group
07.2019 - 03.2020
Branch Service Representative
Valley Bank
03.2010 - 07.2019
Customer Service Representative - Receptionist
Meyer Chevrolet
08.2007 - 01.2009
Customer Service \ Teller
Ridgewood Savings Bank
10.2005 - 05.2007
Cashier - Sales Associate
Toys R Us
09.2000 - 11.2005
GED - Business
Christ The King
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