Kristina Trentacosti

Increased overall store sales by 14.3% in the last year and a 13.2% increase in stores conversion.

Overall volume was $239,557 in personal sales and $81,786 in clienteling link sales.

Deliver outstanding luxury brand service through personalized client interactions and meticulous attention to detail.
Develop and maintain relationships with key clients and VIPs, offering exclusive services such as personal in-store styling sessions.
Assist in organizing, planning, and implementing strategic plans to enhance store performance.
Lead the team to meet and exceed weekly goals, implementing strategic plans to achieve them.
Monitor sales performance, strategize improvements, and maintain brand integrity.
Oversee recruitment, training, and development of store staff.
Motivate and mentor team members, fostering professional growth and high morale.
Efficiently manage scheduling and staffing to balance operational needs.
Ensure merchandise presentation meets brand visual standards.
Effectively manage inventory, including ordering and stock level maintenance.
Conduct annual inventory audits.
Oversee store operations, including opening/closing procedures, security, and cleanliness.
Adhere to and enforce security procedures and regulations.
Train team in security measures and LP standards.
Partner with mall management and marketing team to increase brand awareness through monthly in-store events

Built strong client relationships and delivered exceptional customer service.

Stayed updated on brand trends to effectively promote products.
Provided support and feedback to team members, setting strategic goals.
Assisted with weekly strategic scheduling and staffing.
Participated in weekly conference calls and visual standard discussions.
Maintained repeat clientele through a personal client book.
Ensured compliance with brand policies and procedures.
Demonstrated comprehensive product knowledge.
Met personal and store sales goals.
Completed tasks efficiently, delegating when necessary.
Managed opening/closing procedures, banking deposits, and nightly media filing.
Partnered with mall management and marketing team to host monthly events.

Created a welcoming first impression and provided current information about local attractions, events, and restaurants.
Greeted guests and assisted with questions, recommendations, and directions for area attractions and services.
Provided detailed information and made reservations for restaurants, theater productions, airlines, automobile rentals, and other services.
Maintained updated listings of local and area attractions, special events, activities, and transportation guides.
Provided operational hours for all on-site restaurants, lounges, and shops.
Managed lobby reader board and in-room TV channel listings, ensuring up-to-date information.
Restocked property brochure racks, ordering additional materials as necessary.
Delivered personalized phone calls to VIP guests, welcoming them to the hotel.
Communicated daily functions and their locations within the hotel to assist and direct guests efficiently.
Assisted the front desk with guest inquiries and retrieval of packages.
Provided and managed gift certificate purchases for guests.
Conducted showings of guest rooms and suites as needed.
Oversaw cleanliness of the lobby and entrance areas, ensuring a pristine environment.
Maintained a warm and friendly demeanor, effectively communicating with guests and staff.
Prioritized and managed multiple guest requests efficiently, maintaining excellent time management skills.

Approached all encounters with a service-oriented mindset, ensuring high levels of guest satisfaction.
Complied with hotel standards and regulations to encourage safe and efficient operations.
Proactively identified and solved problems, maximizing efforts towards productivity and guest satisfaction.
Showed initiative by anticipating guest needs and operational requirements.