Kristina Troumouhis
East Northport
Summary
Customer-focused professional with extensive experience. Proven track record in enhancing customer satisfaction through exceptional service and suggestive selling. Highly reliable with strong multitasking abilities, adept at managing bar inventory and creating seasonal cocktail menus to drive repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Server
Changing Times American Sports Bar & Grille
03.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Manager
Changing Times Ale House
03.2019 - Current
- Responsible for creating FOH schedule
- Manage all social media accounts
- Maintain website with most up to date information
- Create seasonal cocktail menus
- Improved marketing to attract new customers and promote business.
- Coordinate with head chef to make effective menu changes
- Enhance customer satisfaction by quickly and efficiently responding to all reviews, complaints and concerns
- Book in house parties
- Hold meetings to ensure staff is up to date on all policies and procedures and address any issues or concerns
- Forge relationships with customers resulting in repeat business
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Bartender
Il Toscano
10.2023 - 06.2025
- Managed bar inventory effectively, tracking supplies and ordering as needed to minimize shortages.
- Responsible for liquor ordering to ensure a fully stocked bar
- Curated seasonal cocktail menus and specials
- Created Happy Hour specials
- Efficiently handled a busy bar, lounge area and service tickets
- Ensured overall guest experience and built a loyal following
- Kept bar clean ensuring an effective workspace
- Managed social media accounts to bring in more customers
Bartender
Hooks & Chops
09.2020 - 10.2022
- Prepared and served a variety of beverages, ensuring high quality and presentation standards.
- Trained new bartenders on beverage preparation and customer service protocols.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Engaged customers through friendly interactions, enhancing overall guest experience.
- Developed seasonal cocktail menus, incorporating customer feedback and current trends.
- Implemented efficient bar workflows, reducing wait times during peak hours.
- Created visually appealing drink presentations, contributing to an upscale bar atmosphere.
- Maintained knowledge of beverage trends, suggesting new offerings to management.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Manager
Changing Times American Sports Bar & Grille
03.2012 - 12.2017
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall guest experiences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated with bartenders and kitchen to create seasonal menus and daily specials
- Helped FOH in any capacity needed during busy service hours
Education
Associate of Arts -
Suffolk County Community College
Selden, NYSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Menu memorization
- Professional appearance
- Suggestive selling
- Changing beer kegs
- Ordering bar supplies
- Cocktail list development
- Point of sale systems
- Maintaining a clean bar
Certification
Suffolk County Food Manager Safety Certified
Timeline
Bartender
Il Toscano
10.2023 - 06.2025
Bartender/Server
Changing Times American Sports Bar & Grille
03.2021 - Current
Bartender
Hooks & Chops
09.2020 - 10.2022
Manager
Changing Times Ale House
03.2019 - Current
Manager
Changing Times American Sports Bar & Grille
03.2012 - 12.2017
Associate of Arts -
Suffolk County Community College